• Job Description:
• Working Hours: 9:30 AM – 12:00 AM, 7 days a week
• Weekly Offs: N/A (fixed shifts are assigned based on shift bids)
• Shift Timing: Fixed based on shift bid; earliest start time is 9:30 AM and latest work end time is 12:00 AM. Times may change at the client’s request.
• Other Requirements: As required by the business
• Work Setup: WFH and WFO (hybrid)

We are seeking full-time associates to support our client.

• Customer service-focused mindset
• Ability to work with multiple computer programs at the same time, including Microsoft Word and Excel
• Ability to type at least 30 words per minute

Responsibilities:

• Handle inbound calls
• Answer incoming calls from customers who need help placing orders, require information, or have service-related questions
• Use appropriate sales techniques to build strong customer relationships and improve the customer buying experience
• Assist customers when ordering furniture or appliances
• Set proper expectations and deliver on customer commitments
• Follow up with customers on issues until they are fully resolved

$70,000 — $112,500 per year