Sword Health is revolutionizing healthcare by shifting from a human-first model to an AI-first approach through its AI Care platform. This change helps make high-quality healthcare available anytime and anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. The company began by rethinking pain management with AI at the center and has since expanded into women’s health, movement health, and, most recently, mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, supporting over 1,000 enterprise clients in avoiding more than $1 billion in unnecessary healthcare spending. Backed by 42 clinical studies and 44+ patents, Sword Health has raised over $500 million from leading investors including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at swordhealth.com.

Sword Health is a leading digital healthcare company dedicated to helping millions of people manage musculoskeletal pain. Its solution combines licensed physical therapists with an AI-powered digital therapist to help individuals recover from chronic and post-surgical pain faster and at a lower cost than traditional care.

What you will do:
The ideal candidate is an outstanding communicator with strong customer service skills, excellent organization, and the ability to multitask and prioritize effectively. A background in healthcare or customer support is beneficial but not required. You will provide empathetic, solution-focused support across multiple channels; handle questions quickly to ensure a great experience; assist members from enrollment through program completion; work closely with Physical Therapists; build strong relationships with members and provide tailored support throughout the virtual program; use internal tools and collaborate with teams to deliver accurate information and resolve issues; participate in outreach efforts to encourage continued engagement; and adjust communication style to match each member’s preferences.

What you will need:
A bachelor’s degree or two years of relevant experience in a service-focused environment is preferred. At least one year of experience in tech support, call center support, or customer service is required. The role requires empathetic critical thinking, comfort in a fast-paced setting, strong ownership and problem-solving skills, the ability to listen and type or talk and type simultaneously, excellent written and verbal communication across all organizational levels, and proficiency with Google Docs, Sheets, and Slides.

What we offer:
This is a strong opportunity for a career at a fast-growing tech startup, with professional development and advancement supported by a competitive salary. You’ll work with a talented team and help create meaningful impact through an innovative product that has the potential to reshape the industry. Expect a fast, creative, energetic environment with a friendly culture. This is an hourly position with a standard 40-hour schedule, plus flexibility when needed. You’ll receive 15 PTO days, 10 sick days, and 13 paid holidays, and we prioritize work-life balance so your schedule supports you. Wellness benefits include yoga classes and digital therapist sessions.

Compensation ranges from $42,000 to $66,000 per year, including base pay, variable compensation, and equity. These ranges are starting points, and compensation may be adjusted quickly for exceptional performers. Pay is determined by skills, experience, location, market conditions, and other factors. The future value of stock options is not guaranteed and may change. Additional benefits are described below.

US benefits and perks include comprehensive medical, dental, and vision coverage; life and AD&D insurance; financial advisory services; supplemental accident, hospital, and critical illness insurance; a Health Savings Account; equity grants; discretionary PTO; parental leave; a 401(k); flexible work hours; a remote-first culture; paid holidays; and free digital therapist access for you and your family. Full-time employees working at least 25 hours per week are eligible.

Applicants must have legal authorization to work in the United States, and visa sponsorship is not provided.

Sword Health, including all affiliated clinical entities, complies with all applicable federal and state civil rights laws and does not discriminate on the basis of age, ancestry, color, citizenship, gender, gender expression, gender identity, genetic information, marital status, medical condition, national origin, disability, pregnancy, race, religion, caste, sexual orientation, or veteran status.