TCS is looking for business consultants to help business owners save money and increase sale. The Senior Business Consultant is responsible for identifying, selling and delivering consulting services to our clients and prospects. This individual will build relationships with executives, and deliver consulting expertise around customer experience management and Merchant Services. Commercial awareness and understanding of business environments are essential in this role. This position is responsible for proactively guiding our clients to deliver business results by creating a customer-centric culture and driving improvements to the customer experience. The ideal candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Responsibilities:

Become an expert on the customer’s business and proactively guide customer experience program success by identifying, selling and delivering consulting services to achieve desired business objectives Work with multidisciplinary teams to grow the business Deliver value-add expertise building on understanding of client’s business to help senior executives leverage their customer experience programs to achieve tangible returns Develop organization-wide enterprise roadmap for clients to drive cultural transformation, identifying areas of improvement, and driving actions to improve customer experience performance Achieve personal revenue targets on a quarterly basis Provide thought leadership in customer experience management building on ongoing research, engagement experiences and market trends to develop personal credibility and the Satmetrix brand Proactively identify opportunities for development of new consulting service offerings based on market demand Participate in defining and packaging sales and marketing materials where required International travel as required Make our customers successful!

Salary and compensation

$50,000 — $70,000/year

Equity

10.0 – 20.0