We are Blaze, the fastest-growing casino in LATAM.

Blaze.com was launched in 2019 by a group of entrepreneurs who both loved creating entertaining experiences and had a strong passion for the iGaming industry. They came together to build a new product and set a new benchmark. In just two years, we’ve created a new category in iGaming by combining social play with real-money gaming. Today, we offer 2,000+ games and have 2,000,000+ registered players. We can’t achieve this—or everything we have planned for the future—without the talented people who power our success.

We’re looking for an experienced Customer Service Agent with a proven track record to join an exciting, fast-growing team of passionate internet professionals around the world.

What You Will Do:

• Handle customer inquiries via live chat and email.
• Reply to chat and email requests.
• Engage in conversations and create positive customer experiences.
• Go the extra mile to ensure all customer needs are addressed.
• Work with team members on payments and other related issues.

Requirements

About You:

• Native Portuguese speaker.
• Fluent in English.
• Must be 21 years old or older.
• Excellent grammar and fast typing skills.
• Please submit your CV with your application.
• Ability to quickly learn, adapt, and retain new information.
• Motivation to improve and grow.
• Strong multitasking skills.
• Professional attitude and the ability to handle customer questions with empathy, even when resolving issues.

Additional Details:

• Work schedule: 40–44 hours per week (fixed hours), 5 days a week.
• Some shifts are in the morning and others in the afternoon, but every shift includes at least one weekend day.
• Long-term role (most hires stay with us for 1 year or more).

A humble, open mindset is essential to help us achieve bigger goals. Join us!

** Please include an English CV/Resume **