Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by combining voice, SMS, WhatsApp, and AI into a single, seamless workspace.

Our momentum is fueled by a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro provides real-time guidance so people can do their best work. The result is higher revenue, quicker resolutions, and teams that can scale with confidence.

Aircall is headquartered in Paris (our European HQ) and has a strong North American presence based in Seattle (our North American HQ), with teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s growing quickly, supported by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-led, and execution-focused—delivering visible impact, making fast decisions, and driving real growth.

**How we work at Aircall:** We are customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-paced environment where trust and impact matter, you’ll fit right in.

Within our Finance team, the Billing team handles incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.

**Key responsibilities:**
– Help customers resolve billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
– Support customer-facing teams with invoicing, subscriptions, and payment management topics
– Maintain accurate customer account balances
– Work closely with the Accounts Receivable and Cash Collection teams
– Build and maintain professional relationships by delivering an excellent billing support experience
– Develop and keep in-depth knowledge of Aircall’s billing and payment processes

**Qualifications:**
– **Language skills:** Native-level French; fluent English; German is a plus
– **Experience & skills:**
– First experience in a B2B SaaS customer support role, or transferable relevant experience
– Strong written and verbal communication skills
– Experience with ticketing tools and support systems
– Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
– Analytical mindset with curiosity to investigate and resolve complex inquiries
– Strong time management and prioritization skills
– High level of empathy and customer orientation
– Ability to multitask across multiple platforms and communication channels
– Comfort working cross-functionally in an international, multilingual, remote environment
– Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving

**Why join us?**
🚀 A key time to join Aircall for growth and new opportunities
💆♀️ Our people matter—work-life balance is important at Aircall
📚 A fast-learning environment with an entrepreneurial mindset and strong team spirit
🌍 45+ nationalities—cosmopolitan and multicultural mindset
💶 Competitive compensation and benefits

**DE&I Statement:**
At Aircall, we believe diversity, equity, and inclusion—regardless of origin, identity, background, or orientations—are fundamental to our journey. We actively promote inclusion to build a strong sense of belonging for everyone. We aim to create a workplace with diverse people who can enrich and learn from one another. We’re committed to ensuring everyone not only has a seat at the table, but is valued and respected through equal opportunities to develop and thrive. We are strongly committed to hiring a diverse, multicultural team and encourage applications from backgrounds that have been traditionally underrepresented.