We’re hiring a **Technical Customer Support Specialist** to join our team. In this role, you’ll be the first point of contact for our customers, assisting them through **chat and email only** (no phone support). You’ll respond to questions, troubleshoot issues, and help ensure a consistently great customer experience.

This is a **fully remote** role. If you’re located near **Nantes**, you may occasionally come to the office.

## What We’re Looking For
– **Fluency in English and French (required):** English is our main working language, so clear written and verbal communication is essential. We’re also increasing our support for French-speaking customers. Additional languages are a plus.
– **Technical aptitude:** You don’t need to be a developer, but you must understand technical concepts (e.g., HTML/CSS). This role isn’t designed for on-the-job onboarding—please be ready to start with relevant knowledge.
– **Experience supporting customers via live chat:** You should be able to handle multiple conversations at once and provide quick, accurate, helpful answers in a fast-paced setting. Experience with live chat tools is strongly preferred.
– **Experience with B2B and support tools:** You should understand how SaaS products work and have experience using or supporting B2B customer support software such as help desks, CRMs, or ticketing systems.
– **Collaborative approach:** Empathy, kindness, active listening, and teamwork are essential. You’ll do well here if you enjoy working together and helping maintain a positive environment.
– Strong **communication** and **problem-solving** skills.
– **Bonus:** Fluency in an additional European language.

## What Makes Crisp Different?
– **Everyone supports customers:** Even our developers take part in customer support to stay close to user needs.
– **Meaningful, limited meetings:** We keep meetings concise and purposeful, so you can focus on the most important work.
– **No personal KPIs:** We trust you to deliver excellent results without micromanagement or heavy performance pressure.

## Contract Details
– **In France:** If you’re based in France, you’ll be hired on a **standard employment contract (CDI)**.
– **Outside France:** If you live outside France, you’ll work under a full-time **freelance service contract**. You must be eligible to act as an independent contractor in your country and be able to issue invoices.

## Who Can Apply?
– You must be located in an **EU time zone**.
– **Immediate availability** is a plus.
– Fluent in **French** and **English**.

## Compensation & Benefits
– Salary range: **€30K–€35K gross per year**, depending on experience.
– Join a diverse, remote-first team that values work-life balance and flexibility.

To apply, please send your resume and a short note explaining why you want to join Crisp. For more information, contact **jobs@crisp.chat**.