We’re hiring a **Technical Customer Support Specialist** to join our team. In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone support). You’ll handle incoming requests, diagnose and resolve technical issues, and help ensure a smooth, positive customer experience.

This is a **fully remote position**. If you’re located near Nantes, you may occasionally work from our office.

## What we’re looking for
– **Bilingual English and French (required)**: English is our primary working language, so excellent written and verbal communication is essential. We also support French-speaking customers. Additional languages are a plus.
– **Strong technical skills**: you don’t need to be a developer, but you should feel comfortable with technical topics such as HTML/CSS. While no full training is provided from scratch, you must be ready to get started.
– **Experience with live chat support**: you should be able to handle multiple customer conversations at the same time and respond clearly and efficiently in a fast-paced environment. Experience with live chat tools is preferred.
– **B2B experience and familiarity with support tools**: you should understand how SaaS works and have experience with B2B support, such as in help desks, CRMs, or ticketing systems.
– **Team mindset**: empathy, kindness, active listening, and collaboration are essential. You’ll thrive if you enjoy working with others and value a positive team culture.
– Excellent **communication** and **problem-solving** skills.
– **Bonus**: proficiency in an additional European language.

## What makes Crisp different?
– **Everyone helps users**: even developers participate in customer support to stay close to customer needs.
– **Short, useful meetings**: meetings are kept to a minimum so you can focus on high-value work.
– **No personal sales targets**: we trust you to deliver great results without constant supervision or pressure.

## Contract details
– **In France**: if you live in France, you’ll be hired under a **standard employment contract (CDI)**.
– **Outside France**: if you work from abroad, you’ll sign a **full-time freelance services contract**. You must be registered as self-employed in your country and able to invoice.

## Who can apply?
– You must be based in an **EU/EEA** country (in the EU time zone).
– Immediate availability is a plus.
– Fluent French and English.

## Compensation & benefits
– Salary is **€30K–€35K gross per year**, depending on experience.
– Join a diverse, inclusive remote team that values work-life balance and flexibility.

To apply, please send your CV along with a short note explaining why you want to join Crisp. For more information, contact **jobs@crisp.chat**.