Customer Service Associate (Portuguese & Spanish Speaking)

Location: Dublin, Ireland or London, United Kingdom
Contract: Permanent, Full-Time
Work Model: Hybrid

The Customer Service Associate delivers outstanding support to incoming customer inquiries and is also responsible for managing sales opportunities that come through inbound channels. This role handles phone, email, and chat interactions, covering everything from sales and service support to quoting prices, providing product and licensing details, negotiating, and resolving issues. The associate works closely with the sales team by offering administrative support and uses multiple computer systems to input and track invoices, as well as customer and sales information. This position plays an essential role in developing strong customer relationships and is a key part of the team.

Note: C1 fluency in English, Portuguese, and Spanish (both written and spoken) is required.

Who You Are:
• You’re motivated to begin your career and are energized by the dynamic pace of the media industry.
• You’re excited by the idea of working for a global leader in digital content and supporting high-performing sales teams.
• You excel in fast-paced, service-driven environments where outstanding customer support is essential.
• You will provide support for inbound customer service inquiries and assist the sales team with administrative and general tasks.
• Your aim is to help both internal and external customers work more effectively.
• You communicate clearly across phone, chat, and email, and you’re dedicated to resolving issues in ways that strengthen customer relationships.

Your Next Challenge:
• Manage incoming sales inquiries via phone, email, and online chat.
• Engage customers in conversations to understand their needs, recommend appropriate products or services, and collect relevant information.
• Encourage customers to use self-service tools.
• Process, track, categorize, and manage invoices and internal reports accurately and on time using various systems.
• Look for innovative ways to improve efficiency in invoice processing.
• Support the sales team with administrative tasks to improve departmental workflow.
• Answer calls quickly to ensure prompt customer service and route inquiries to the appropriate salesperson.
• Assist customers with issues such as password resets, download problems, and technical questions.
• Create and research CRM tickets.

What You’ll Need:
• Strong communication, organizational, and interpersonal skills.
• Relevant experience in customer service.
• Excellent attention to detail.
• Ability to build and maintain customer relationships via phone and email.
• Strong computer skills, including internet use and Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• A strong desire to learn.
• C1-level fluency in written and spoken Portuguese, Spanish, and English.
• Ability to gather customer or prospect information and identify potential sales opportunities.
• Strong time-management skills and the ability to multitask in a fast-moving environment.

There’s a story behind every image

We believe deeply in the impact of visuals. As a leading creator of visual content, Getty Images, iStock, and Unsplash offer a broad range of content solutions for customers of all sizes, locations, and budgets. Whether the goal is commercial, philanthropic, revenue-driven, socially impactful, disruptive, or newsworthy, our images and videos help any organization communicate more effectively and inspire action. We understand the power of visual storytelling—and how it shapes the world.

Working at Getty Images

We aim to be one of the best workplaces globally by offering experiences and resources that help you excel. Our Leadership Principles guide how we collaborate, emphasizing trust, transparency, inclusivity, and raising the bar together. We reject bias and value diverse perspectives, focusing on our customers and delivering on our commitments.

We foster a collaborative, supportive work culture that values efficiency, balance, and well-being. We recognize the importance of rest, offering paid holidays and time away from work.

Getty Images Holdings, Inc. is publicly traded on the New York Stock Exchange under “GETY.” Employees may be eligible for our Stock Purchase Plan, which allows stock purchases at a 15% discount.

We invest in employee growth, development, connection, and engagement. Opportunities include leadership training, diversity and inclusion programs, mentoring, skills development, and high-potential programs. We support connection in a hybrid environment through global and local events and employee resource groups. Our transparent culture ensures open access to senior leaders through forums and meetings.

Getty Images is committed to diversity and creating an inclusive, respectful workplace. We hire based on merit, performance, and business needs and are an equal opportunity employer.

All qualified applicants will be considered without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.