Sword Health is committed to freeing two billion people from pain as the world’s first fully integrated platform designed to predict, prevent, and treat it. With 67% of members becoming pain-free and a 70% drop in surgery intent, we’re leveraging technology to save millions for our 25,000 enterprise clients across three continents. We currently hold most of the industry’s patents, win 70% of competitive evaluations, and have raised over $300 million from leading venture firms including Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Named a Forbes Best Startup Employer in 2024, we focus on creating a workplace that attracts top talent. Since launching in 2020, we’ve seen exceptional growth and built a mission-driven culture that our team loves. With a recent valuation of $3 billion, we’re entering a phase of rapid expansion and are seeking passionate, dedicated individuals to help scale our impact.

Joining Sword Health means embracing our core values, especially our commitment to “do it for the patients” and always “deliver more than expected” for our members and clients.

This is your chance to make a meaningful impact on a global scale, working alongside more than 900 colleagues across three continents. Your mission: help us build a world free from pain, powered by technology and strengthened by human support.

What you’ll do:
• Bring strong communication and customer service skills, outstanding organization, and the ability to multitask and prioritize. While experience in healthcare or customer service is helpful, it’s not required.
• Deliver exceptional customer support by offering empathetic, solution-oriented assistance across multiple channels. You’ll manage inquiries, resolve issues promptly, and ensure a positive experience for everyone you interact with.
• Encourage member engagement from enrollment to program completion.
• Work closely with Physical Therapists and act as a reliable resource for members.
• Build strong connections with members and provide personalized support throughout their journey in Sword’s virtual health program.
• Use technology and internal resources to answer questions accurately and resolve challenges fully.
• Participate in outreach efforts to keep members motivated and progressing.
• Understand each member’s communication preferences and tailor your interactions accordingly.

What you need:
• Bachelor’s degree or two years of relevant experience in a service-driven environment preferred
• 1+ years of experience in tech support, call center support, or customer service
• Fluency in English and French (required)
• Empathy and strong critical thinking skills
• Ability to thrive in a fast-moving environment
• High personal accountability, resourcefulness, and commitment to quality
• Ability to listen and type, or talk and type, at the same time
• Excellent written and verbal communication skills, with experience interacting across different organizational levels
• Proficiency with Google Suite (Docs, Sheets, Slides)

Compensation: $42,000–$66,000 per year
This range includes base pay, variable compensation, and equity.

These compensation bands are starting points. Once you join and show exceptional performance, we adjust quickly to match your impact. Roles may span multiple career levels, and actual pay depends on skills, qualifications, experience, location, and market conditions. Listed compensation includes estimated base pay, variable incentives, and potential private company stock option value. Stock option value is not guaranteed and may change over time. Sword also offers a range of additional benefits.

To support your well-being and success, we offer:
• A promising future at a high-tech startup, with opportunities for growth, competitive pay, and the chance to contribute to an innovative solution with industry-changing potential
• A dynamic, creative, fast-paced, and friendly work environment
• A supportive setting where you can do your best work; though the role is hourly with a set 40-hour schedule, we provide flexibility when needed
• 15 PTO days, 10 sick days, and 13 paid holidays, with a team that values work-life balance and will help ensure your schedule fits your needs
• Access to wellness programs, including yoga classes and digital therapy sessions