Embark on an exciting journey into the world of product development with 3Pillar! We invite you to join our team and get ready for an exhilarating adventure. At 3Pillar, we build advanced technologies that transform industries.

**Role: Sr. Production/Application Support Engineer**
**Location: Egmore, Chennai – 600002**
**Work from office**

**Description:**
– Must have 5+ years of experience as a Support Engineer in Banking Domain applications/Production
– Handle and resolve L1 and L2 technical support tickets
– Collaborate with the Business and Vendor teams to prioritize support tickets
– Write Unix/Linux/Windows commands
– Communicate effectively and proactively with internal and external customers
– Test product functionality and new releases; identify and report improvement opportunities
– Act as a technical expert for Banking Applications
– Manage software upgrades on scheduled dates
– Serve as the primary point of contact for the client’s IT department
– Troubleshoot network, database, and software issues for client implementations
– Configure system settings and options; conduct unit, integration, and acceptance testing
– Create rules and data transfer mappings using SQL queries
– Select, update, and insert SQL queries for generating reports and databases
– Perform data definition, manipulation, control, and transactional control
– Handle database administration tasks, including creating and restoring SQL backups
– Knowledge of Command Prompt and its commands
– Provide technical overviews of software applications and requirements to clients during upgrade planning
– Manage setup of technical environments for hosted clients
– Knowledge of ITIL processes and tools such as ServiceNow
– Work with Help Desk staff to resolve client installation issues

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you’d like more information about how your data is processed, please contact us.