TL;DR: We build state-of-the-art software for Airbnbs to rent themselves, with an excellent product and user experience.
We’ve created an Applicant Handbook
that we strongly recommend you review. It explains more about our company, culture, recruiting process, what we do, and how we do it.We’re bold, take on big challenges, and tackle them together. Our customers love the product, share valuable feedback, and trust us to quickly help them solve more of their problems.
If you’d like to experience our culture firsthand, feel free to join one of our upcoming Townhalls
on Clubhouse.What you’ll be working on?
- Onboard customers on our product across the entire user journey using live chat and email.
- Create educational video and written content (product tours, videos, documentation, and FAQs).
- Investigate and troubleshoot issues (with support from the engineering team and our internal tools).
- Serve as a “feature champion,” sharing customer needs with the product and engineering teams.
- Respond to customer questions via live chat and Zoom calls (phone support may be added soon).
What does the schedule look like?
For this role, we’ll be supporting customers across US time zones (PST/CDT/MDT/EST). The ideal candidate can work evenings, with an initial shift starting at 12pm EST / 9am PST.
You must also be available to work every weekend day for a full shift on both days. Candidates should be comfortable working each weekend and working three additional days during the week.
You will have two consecutive days off, to be decided by the successful candidate.
Requirements
We’re hiring someone in the North American time zone (for example, anywhere in the USA). We can’t consider candidates outside North America.
If you’re unsure whether you meet every qualification, please still apply—we’d love to hear from you.
- You care about the impact your work has on your team and the company.
- 2–3 years of hands-on experience in B2B (or B2C) SaaS.
- Strong attention to detail and a drive for continuous improvement.
- A big plus if you’re an Airbnb host or have worked in the short-term rental space.
Benefits
We treat the company as a product—we continuously improve it and build a great place to work.
- A supportive, caring team culture where you’re trusted, not micromanaged.
- Competitive compensation, adjusted slightly based on your location. For this role, the top cash compensation under our salary grid is $130,500 (for candidates in high-cost cities like San Francisco or New York with exceptional experience).
- Opportunity to participate in company equity through our $HOST token. When applicable, the equity grant for this role would be $65,250 (not based on location).
- 35 days off per year (including self-serve public holidays) and parental leave.
- Mental health and emotional support via on-call therapists through Slack.
To find out more about this job, please visit this link
