Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements

• 18 year of age or older
• High School Graduate or GED preferred
• Availability to work various shifts
• Proven oral & written communication skills
• Environmental Requirements Include: 1. Internet Access; Minimum of 12 mbps download and 1 mbps upload speed 2. Dedicated landline for work purposes only 3. A quiet, professional work space free from distractions

Benefits

Compensation

Salary: $30-$50/ Hour

Benefits

– Medical Insurance Plan

– Dental Plans

– Vision Plans

– Life Insurance and Accident & Disability

– 401(k) Retirement

– Paid Time Off & Flexible Schedule

– Employee Assistance Program (EAP)

– Education Assistant

– Flexible Schedule

– Work from home