Our software and services are built to deliver a smooth, reliable experience—but when something goes wrong, our customers can count on our support. Our Happiness Engineers are on the front line, ensuring users receive exceptional service. Their role is essential, since they interact with customers more than any other team at Automattic and help shape the experience for people when they need it most.

Whether your experience comes from technical support, customer success, or engineering, if you’re passionate about delivering an outstanding user experience, we’d love to hear from you.

Want to learn more about how our team works? Check out what Happiness Engineers have shared about their work at https://happinessengineer.blog/.

In a typical day, our Happiness Engineers:
• Work within our global team, maintaining a high level of independence and ownership.
• Support a wide range of customers via email, live chat, voice calls, and video calls—resolving issues with developers, guiding end users, or collaborating on solutions with a mid-sized agency.
• Go beyond the initial question to help customers get long-term value from our products.
• Connect with new and existing customers to understand their goals, gather feedback, and ensure ongoing success.
• Troubleshoot problems, run tests, and use our products directly.
• Embrace change and continuously learn.
• Proactively suggest ideas to help customers achieve better results.

Our Happiness Engineers:
• Bring strong experience in technical support, engineering, and/or customer success. WordPress knowledge is a significant advantage.
• Communicate clearly and effectively, building rapport quickly with users, developers, and agency customers. Strong English speaking and writing skills are required.
• Excel at problem-solving and exercise good judgment, providing solutions that address immediate needs while also supporting long-term customer growth.
• Value ownership and follow-through, remain calm and professional in difficult situations, and are open to constructive feedback.
• Have solid knowledge of ecommerce and understand what it takes to run, grow, and support a successful ecommerce business.

If you have experience in sales or technical account management, we’d love to hear about it. Please also mention any leadership experience in technical or customer success roles.

If you’re interested in joining the team, use the form below to tell us more about you and your interests. Thank you!