Included Health provides a transformative model designed to deliver exceptional care to our members through a dedicated team-based approach. Our program supports members’ ongoing needs with a strong, clinician-led, multidisciplinary team that addresses both clinical and administrative requirements. This high-value care coordination service is available to all members enrolled in All Included Care (AIC), Virtual Primary Care (VPC), and the Connected Care Program (CCP). Our goal is to proactively understand and meet members’ evolving needs as they participate in these programs, ensuring a smooth and member-focused experience.

We are looking for someone who is committed to delivering world-class service to every member. As a Connected Care Assistant, you will work alongside the clinical team to help members navigate complex or chronic health conditions. You will coordinate care services, provide support, and deliver additional assistance as directed by the clinical team. The ideal candidate is compassionate, knowledgeable about healthcare, and an excellent communicator. CCAs are not permitted to provide clinical advice, make diagnoses, conduct evaluations, or interpret clinical information for members.

Responsibilities include:
• Engaging members through scheduled shifts involving calls, chats, and internal referrals into CCP
• Conducting targeted outreach to connect at-risk members with CCP
• Using autodialer tools for outreach to eligible members
• Managing and triaging care plan task queues
• Coordinating care for members and their families as directed by the clinical team
• Guiding members through available employer-sponsored benefits
• Initiating cases such as Provider Match, Concierge Referrals, Expert Medical Opinions, and Claims
• Completing administrative tasks, including writing letters, obtaining medical records, managing callbacks and referrals, monitoring email communications, and managing platforms like Ovia and ACM insurance feeds
• Attending team huddles when needed
• Participating in ongoing training to stay up to date with healthcare developments
• Following organizational policies and healthcare regulations
• Performing other assigned duties

Requirements include:
• Previous experience in case management or healthcare is preferred
• Skill in motivational interviewing
• Ability to multitask and adapt in a rapidly changing environment
• Strong phone communication and the ability to anticipate needs during calls
• Excellent written and verbal communication
• Strong time management skills and ability to work independently
• High level of organization and ability to meet deadlines
• Proficiency with computer technology and ability to learn new systems quickly
• Experience with health IT systems is a plus
• Familiarity with community healthcare and social services resources is preferred
• Positive and respectful communication with peers, team members, and patients
• Strict adherence to confidentiality and HIPAA requirements
• Availability to work 8–5 PM (PST/CT/EST), Monday through Friday
• Temp-to-perm position

Compensation for this full-time role ranges from $20.72 to $29 per hour, plus equity and benefits. The starting salary will depend on various job-related factors such as education, experience, training, certifications, location, and internal equity. Compensation is tailored to each market to ensure fairness and competitiveness. Recruiters can provide details specific to your geographic area.

Depending on the role, the compensation package may include:
• Remote-first work environment
• 401(k) plan through Fidelity
• Comprehensive medical, dental, and vision coverage
• Access to Included Health’s telemedicine and care navigation services at no cost for employees and dependents
• Generous PTO and discretionary time off
• 12 weeks of fully paid parental leave
• Up to $25,000 in fertility and family-building benefits
• Compassionate Leave for pregnancy loss, surrogacy, adoption, or fertility treatment
• 11 paid holidays plus one floating holiday
• Work-from-home reimbursement
• 24 hours of paid volunteer time annually

Included Health is redefining healthcare by delivering integrated virtual care and navigation, with a mission to elevate healthcare for all. We remove barriers to ensure people receive high-quality, personalized care—whether acute, chronic, physical, or behavioral. Learn more at https://includedhealth.com.

Included Health is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other protected category, and we evaluate applicants with arrest or conviction records in accordance with applicable laws.