WorkOrder Coordinator
WhatIstheWorkOrderCoordinator (WOC) Role?
At Big Bear Vacations, theWorkOrderCoordinatorhelpskeepourmaintenanceworkorganized and ontrack. Thispersonworkscloselywithourmaintenancetechnicians (operators) and ourpropertymanagementsystem (Streamline) tomakesureallworkorders are completedcorrectly and on time.
Whatisa WorkOrder?
WorkOrders are tasksthatneedto be done at ourproperties, likerepairsorinspections. Thesegothroughthreemainstages:
Pending
TheseWOshaven’tbeenassignedyet.
Yourjob: Reviewthese and assignthemtotherighttechnicianbasedonlocation, skill set, and schedule.
Active
TheseWOs are currently in progress.
Yourjob: Makesureeach WO has a clear plan, theassignedtechnician has whattheyneed, and thejobisprogressing.
Often, you’llneedtocontacttheowner’saccount manager togetapprovalforpurchasingpartsorhiringanoutsidevendor.
PFC (Pending Final Close)
Thejobis complete, butthe WO stillneeds a final review.
Yourjob: Reviewthedescriptionofthework done (verbiage), check the photos, remove anything unnecessary, and ensure it is presented clearly and professionally before sending to the property owner. In this step, you also review and apply the appropriate charges—determining whether the cost should be billed to theowner, totheguest, orapplied as anownercredit.
YourDailyResponsibilities
Review and assign new (pending) workorderstotherighttechnician.
Check active WOsdailytoconfirmthey’rebeinghandledproperly and none are olderthan 30 days.
Review and close PFC WOs, makingsurethedescription and photos are professional and appropriate.
Prepare dailyreports, including:
Thenumberof active WOs
Maintenanceteamschedules
WorkorderswithpastExpectedCompletion Dates
Update the GPS system weekly with new properties and remove properties that areoff program. Alsoensure all technicians are using it daily and GPS is working correctly.
Maintaindailycommunicationwith:
Maintenancetechnicians (using Microsoft Teams)
The Remote OperationsAssistant Manager (forupdates and coordination)
Reviewtheproductivityreportfromthepreviousdaytoidentifyanyissuesordelayswithtechnician performance.
SkillsYou’llNeed
Strong time management and organizationalskills
Abilitytomanagemultipletasks at once
Strongproblem-solvingskills
Clear written and spoken communication in English, for cleaning up work orders descriptions before closing them andtoclearlycommunicatewithtechnicians and otherteammembers
Abilitytoadapttoseasonalworkloadchanges
Comfortablewithdailycommunication and follow-ups
This role isessentialtokeepingoperations running smoothly. You are the link betweenplanning, execution, and reportingofallmaintenance-relatedtasks.
Thisdescriptionprovides a general overview. As the role evolves, new responsibilitiesmay be added, so flexibility and willingnesstogrow in the position are important.
Monthly Salary $600 USD with Profit Share potential.
To apply for this job, please email your details to rhiannon@bigbearvacations.com
