Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9)

StellarWP is a major contributor to the WordPress ecosystem, advancing innovation through robust software solutions. Our portfolio features some of the most reliable WordPress brands, including LearnDash, a top learning management system that enables organizations, schools, and educators to create engaging online learning experiences, and The Events Calendar, which provides versatile event and ticketing tools that look great on any site. We are currently hiring for both products.

The ideal candidate will possess extensive WordPress knowledge and experience diagnosing and resolving complex plugin and theme issues.

This is a remote, full-time, permanent role offering $18 to $22 per hour for Technical Support Agents and $22 to $25 per hour for Senior Technical Support Agents.

As a WordPress Technician, you would:
• Deliver outstanding customer support across multiple channels to help users succeed with our products
• Investigate and resolve complex technical issues
• Contribute to product enhancements by reporting bugs and sharing feedback
• Create clear, helpful documentation for both internal teams and end users
• Stay informed about relevant technologies and internal updates to anticipate customer needs

Senior Technical Support Agents will also:
• Provide mentoring and job shadowing opportunities
• Lead subject-specific training sessions
• Act as an escalation point for teammates
• Collaborate with developers to diagnose advanced technical problems

Qualifications:
• At least 2 years of experience working with WordPress and a strong understanding of the platform
• At least 2 years in an IT support role
• Knowledge of key web concepts like SEO, caching, HTTPS, APIs, and use of browser consoles and debugging tools
• Strong understanding of HTML and CSS, basic experience with JavaScript and PHP, and a willingness to quickly learn for troubleshooting
• Excellent written and verbal communication skills and the ability to work effectively with all levels of the organization
• Ability to serve as a liaison between users and the development team

Senior Technical Support Agents will also have:
• Demonstrated ability to read, interpret, and diagnose issues in PHP, HTML, and CSS
• Solid understanding of WP-CLI
• Advanced troubleshooting skills, including handling integrations with third‑party platforms

We offer:
• Excellent employer-paid benefits for medical, dental, vision, and prescriptions
• Optional employer‑contributing 401(k)
• A collaborative team environment
• Engaging, varied work
• Opportunities to influence processes
• Access to ongoing professional training