We’re looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio’s related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.

In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin’s future features and development.

Your responsibilities: Answer all customer support inquiries related to the plugin and provide best practice advice Minor CSS customisations Perform remote manual integrations if necessary, which may involve basic PHP editing

The ideal candidate: Strong understanding of both back-end and front-end WordPress development PHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. Familiarity with JavaScript and jQuery Understanding of CSS Comfortable working with debugging tools like Firebug, Chrome Developer Tools, etc. Confidence using Codex and searching the WordPress core when necessary Experience working with RESTful APIs and formats (JSON, XML) Excellent customer service skills and strong grasp of the English language