Customer happiness at Crew is 7 days a week. We have members in 32 countries and we have a goal of replying to all emails within an hour. We’re not quite there yet but we’re working ’round the clock to get there.

Every interaction we have with our customers, whether it comes from our product or one of our customers, is should feel like a ‘wow moment.’

This is why we think our Happiness Team is so important.

Although we don’t work set hours at Crew, customer happiness is one of the parts of our company where the demands of the position require operating on somewhat of a schedule.

Currently our Happiness Team has been covering all happiness, every day of the week but we know that’s not sustainable long-term. We want to give our customers the best support possible but at the same time we don’t think anyone should be working 7 days a week or feel stress from work on days they decide to take off.

That’s why we’re looking to welcome a member to our Happiness Team who’s schedule is flexible enough to help take care of members on weekends.

The day-to-day of this position is the same as the Happiness Concierge position and is full-time. Everything you’re doing will be similar, but the one exception is your schedule will be shifted a few days to help cover weekends.

Every day we get to chat, tweet, and exchange messages with innovative people and some of the most talented creative professionals in the world.

We’re looking for someone to work with us to help our members have a memorable experience using Crew every day, not just Monday through Friday.

Salary and compensation

$40,000 — $65,000/year

Equity

0.1 – 0.2