The Senior Experience Designer is a key member of the Experience Design and Research (XDR) team at
Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows. As a Senior Experience Designer, you will play a critical role in deeply understanding our practices and their patients, developing empathy for their day-to-day challenges, and crafting digital interfaces and service workflows that simplify the inherent complexity of value-based care. Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration.
For this role, we are seeking a designer who is interested in focusing deeply on the visual design aspects of their craft in collaboration with generalist product designers on the team. You’ll also collaborate closely with our design system team, helping to set the quality bar for components used throughout our product ecosystem.
Primary Duties:
- Partner closely with Product Management, Engineering, Practice Adoption and others to identify user problems and shape how they will be solved.
- Gather, articulate, and visualize key concepts and patterns using storyboards, user journey maps, etc. in order to drive strong cross functional alignment and enable effective decision-making about possible approaches.
- Deliver user flows, low fidelity prototypes, high fidelity design comps, and build specifications for high quality digital workflows that fit within broader end-to-end service experiences.
- Support engineering delivery with design documentation, rationale, and conversations that ensures intent is translated to the end user experience.
- Contribute to the evolution of our Experience Design & Research practice, playbook, and knowledge base.
Minimum Qualifications:
- 6+ years of professional experience in product and interaction design
- Fluency in usability best practices and their application to unique design challenges
- Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.).
Preferred knowledge, Skills, and/or Abilities:
- A portfolio showing deep expertise in visual design, with additional expertise in one other facet of design (experience design, interaction design, content design, etc).
- Knowledge of design, branding, and visual trends and the ability to translate those appropriately to specific audiences and contexts.
- Demonstrated expertise in defining visual design details for complex applications, including applying common visual and interaction patterns.
- Demonstrated ability to collaborate with cross functional partners to gather information and navigate tradeoffs.
- Solid communication and storytelling skills – can clearly articulate the what, why, and how of their approaches and tailor a message to the audience.
- Understanding of and commitment to inclusive and accessible design.
- Excellent communication, facilitation, consulting, and organizational navigation skills.
- Experience working in complex health care product and service contexts (particularly in population health, clinical decision support, and direct patient care)
- Knowledge of modern product development methodologies (design thinking, lean, agile, etc…)
- Experience serving as a designer who supports end-to-end digital experiences with cross-functional teams working in iterative environments.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape – independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country – helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best – keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society – and if you’re eager to join a collaborative, inclusive and remote-first culture – you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work – and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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