WorkWave is a rapidly growing leader in cloud-based mobile workforce software for the field service and transportation industries. We are seeking an accomplished UX Generalist to help transform the way our products look and feel and create excellent experiences for our users. This is a vital position on a great team in a rapidly growing company, so there are ample opportunities to grow both professionally and personally.

WHAT YOU’LL DO:

Solve design problems from start to finish. Work collaboratively in a cross-functional product team to design interactive experiences and modern web and mobile SaaS applications for our customers in field service businesses.
Create wireframes, high-fidelity mockups (UI), and interactive prototypes.
Develop and maintain a design system, pattern library, and style guide
Serve as a gatekeeper of best practices and accessibility.
Conduct or participate in research: customer visits, interviews, focus groups, and feedback sessions.
Produce research-related deliverables: written specifications, personas, user flows, journey maps, and the like.
Work closely with Product Managers and engineers to define use cases, gather requirements, plan user stories, implement designs, iterate, and track changes.
Effectively communicate and discuss design and research with stakeholders.
Be an advocate for our users and an evangelist for user-centered and design thinking processes.
Collaborate with fellow UXers on larger company-wide design and education initiatives.
Actively research and stay abreast of UX topics and relevant technology trends.

WHAT YOU’LL NEED:

2+ years of experience designing business-oriented web applications, leveraging emerging technologies.
Experience designing for SaaS and knowledge of Google’s Material design system are plusses.
A bachelor’s degree or equivalent work experience.
A portfolio illustrating your UX work, including wireframes, visual design, flows, and related deliverables.
An unrelenting need to solve problems and validate your ideas.
The personal drive and proactive attitude required to self-manage design activities.
The proclivity to ask “who, what, when, where, why, and how?”
Demonstrable knowledge of human factors, research, best practices, and design-based processes (Agile development a plus).
Understanding of the product life cycle and the partnerships critical to success.
Experience collaborating with multidisciplinary teams.
The curiosity and drive to understand how things work, envision how they might work better, and then translate that vision into a compelling user experience.
Expert knowledge of industry-standard UX and collaboration tools such as: Figma, Jira, Confluence, and Adobe CCA strong understanding of the capabilities and limitations of HTML, CSS, JavaScript and related technologies and the ability to speak the language.

A FEW WORDS FROM THE HIRING MANAGER:

“We are looking for a multi-disciplinary UX professional who is willing to wear a lot of hats. We realize we’re asking for a lot, but this is a great opportunity for the right individual. We don’t micromanage and your ideas and concerns will always be heard and considered. The environment is casual, fun, encouraging and flexible. Most importantly, you’ll be surrounded by co-coworkers that strive to create first-class products.”

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We have a casual work environment with a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We give a damn and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

CUT THE COMMUTE!

• This position is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
• With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
• We work hard but play hard too…need a break? Kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and that’s why once we decide to safely return to the office we will provide employees with the flexibility of a hybrid schedule, providing set days each week to collaborate in the office and set days to work virtually if desired.

RELAX, WE’VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match

AND BEYOND…

• Tuition reimbursement
• Robust Employee Assistance program offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• Health and wellness focused work environment – optional standing desks and office fitness challenges
• 401K-9 Doggie Daycare Discount Program
• Charitable donation match program
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz !
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.