We need someone with proven design talent, excellent communications skills and a whole bundle ofenthusiasm to Make Things Better.
Who we are
ORCID (orcid.org/) is an independent non-profit organisation that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have astrong focus on user control and privacy.Launched in October 2012, there are now over 7,000,000 ORCID registrants, more than 1,100 organisational members, and over 30 staff members in 15 countries. Our website and Registry (https://orcid.org) are published in 12 languages.
The Role
We arelooking for a seasoned UX expert to ensure the people we serve have an excellent experience. This role will be responsible for gathering input from users and members, crafting user journeys, and working with our team to translate these journeys into practical UX solutions. ORCID has over 7 million researcher accounts andthousandsof member integrations using our APIs. Your job will be to make sure they’re happy to be here.
The UX designerreports to the Product Director, andis part of the ORCID Product team. This position works across the organisation, is full time (40 hour/week) and, like all positions at ORCID, is remote.
Initial projects
Taking a deep dive into our existing UX then proposing and designing improvements
Working on the visual design and information architecture of our new website
Ensuring we provide and accessible service and crafting an accessibility statement
Position Responsibilities
Create specifications and designs for UX/UI improvements
Contribute to the design and architecture of our website and documentation
Design and implement processes to gather feedback from ORCID Registry users via analytics, A/B testing, surveys, observation and other means
Work with the Engagement, Communications and Researcher Services team members to extract and manage user feedback from support tickets, member interactions and other channels
Work with the Technical team to develop and deploy UX improvements
Work with the Product Manager to leverage results from user testing, analytics data and user/member feedback to curate and prioritise the roadmap
Ensure metrics are in place to assess progress and the impact of change
Work across the organisation to champion user needs and rally people behind UX improvements
Propose and execute project based user experience work in line with ORCID’s strategic goals and values
Requirements
3+ years experience in UX, with thorough understanding of interaction design fundamentals
1+ years experience designing and running user testing and other qualitative customer validation
Tech-savvy, detail-oriented and personable
Experience with Adobe Creative Suite and one or more prototyping tools, such as Adobe XD, Sketch, or InVision
Knowledge of accessibility best practices and testing tools
Experience writing specifications, creating mock-ups and working with developers
Understanding of the software development life-cycle, preferably in an Agile environment
Experience with web design, demonstrated by portfolio and/or work samples
Exceptional communication skills and a strong work ethic; ability to work independently, prioritize effectively and get things done in a dynamic, unstructured environment
Able to work during Europe and US business hours (at least half the working day should be between 12p-8p UTC)
Ability to travel based on business needs (approximately once a quarter)
Fluency in English is required. A second language is a plus.
Experience in the scholarly publishing or academic community
Nice to have requirements
Experience with graphic design and/or illustration
Experience with HTML, CSS, Angular, Javascript and/or SQL
Experience with wordpress
Experience with business intelligence platforms
Experience working in a startup environment
Experience working in a remote / virtual office
We provide
A committed and awesome team serving a community-driven organization
Competitive compensations and benefitsbasedon experience and location
Flexible work hours and tools to support our virtual office environment
Work from anywhere
Budget to choose your preferred laptop and software you need
ORCID is a mission-driven organisation grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates.
