Job Description Summary:
The UX designer will develop and unify the user experience across Rackspace AI solutions. This position works closely with GTM, product, engineering, and business teams to transform complex AI workflows into intuitive, reliable, and scalable interfaces, using Figma as the primary design tool.

Job Responsibilities:
• Shapes the customer-focused vision, strategy, and execution of the user experience for .com. Collaborates with product designers, support, segment marketing, brand, product marketing, and strategy teams to ensure the experience aligns with audience needs, brand goals, and revenue targets.
• Creates and oversees the user research plan, integrating insights into the design process.
• Enhances the website by analyzing user engagement metrics and testing alternative design approaches, ensuring usability is central to all decisions.
• Contributes expertise in information architecture, interaction and visual design, UX best practices, user research, and online behavior.
• Promotes a creative, positive, efficient, and collaborative team environment and establishes UX best practices.
• Works with a team of skilled UX designers, visual designers, and researchers.
• Partners with Product and R&D teams to convert business, marketing, and technical goals into effective design solutions grounded in data, usability findings, and market research.
• Leads the design process from concept to detailed interface design, usability evaluations, and implementation.
• Acts as a trusted resource for internal and external stakeholders.
• Produces concept sketches, wireframes, and prototypes to clearly communicate design strategies and interactions.
• Plans and conducts usability testing, documents insights, and delivers research-based recommendations to R&D.
• Works with development teams to ensure workflows meet customer needs and maintain consistency across projects.
• Builds expert-level understanding of competitive and related products and introduces new ideas to the team.
• Defines innovative interfaces and interaction patterns that elevate the user experience.
• Participates in all stages of the product development lifecycle.
• Advocates for improved design and superior user experiences throughout the organization.
• Supports the creation of marketing and recruiting materials as well as internal communications tied to cultural initiatives.
• Serves as an escalation point for junior designers.

We may use artificial intelligence (AI) tools to assist with certain parts of the hiring process, including application review, resume analysis, or evaluation of responses. These tools support our recruitment team but do not replace human judgment. All final hiring decisions are made by people. If you would like more details about how we handle your data, please contact us.