About Synapticure
Founded by patients and caregivers, Synapticure offers immediate access to leading neurologists, advanced treatments and clinical trials, and comprehensive care coordination and behavioral health support in all 50 states through a virtual care platform. Working with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is committed to improving the lives of millions of people and families affected by neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS.

About the Role
The Care Navigator provides direct support to individuals impacted by neurodegenerative conditions. This role manages patient relationships, enrollment, documentation, and overall care experience within the Synapticure program, while also helping to develop workflows and processes for the Care Coordination team. Ideal candidates are passionate about elevating patient voices, enjoy supporting vulnerable populations, and thrive in patient-centered work. Successful Care Navigators are thoughtful, organized, curious, compassionate, and empathetic. They are motivated by the chance to make a meaningful difference in patients’ lives and to contribute to building a growing program that continues to evolve to best serve the neurodegenerative community.

Job Duties
• Build and maintain supportive relationships with patients and caregivers and serve as their primary point of contact
• Follow HIPAA standards while carrying out care plans and providing ongoing support, helping patients connect with neurology specialists, genetic experts, and other referral resources
• Offer basic health education on diagnoses, treatment and care options, and research opportunities
• Uphold high standards of privacy, confidentiality, and quality in all interactions
• Follow and help improve standardized procedures, documentation practices, and quality controls
• Collaborate with the Care Coordination team and broader Synapticure staff to ensure a seamless, positive patient experience, and support internal communication with external partners
• Develop and sustain productive relationships with medical and community organizations
• Stay informed on research, trends, and advancements in neurodegenerative disease care and represent the program and company confidently to internal and external audiences

Requirements
• Bachelor’s degree in a relevant field
• At least 2 years of experience in direct case or care management in a healthcare setting
• Comfort using technology for remote support, including calls, texts, and virtual visit platforms
• Strong communication, organization, and interpersonal skills for working in a diverse team
• Ability to use scheduling systems for accurate appointment management
• Ability to use electronic health records or care platforms for accurate documentation
• Skilled in collecting and documenting clinical and demographic information promptly
• Strong problem-solving abilities and good judgment on when to collaborate
• Creative in navigating challenges that limit patient care within the healthcare system
• Growth mindset and willingness to go beyond traditional responsibilities
• Adaptability in a fast-paced, frequently changing environment
• Ability to build cooperative relationships with patients, teammates, and community providers

Our Values
As a company founded by a patient and caregiver and built as remote-first, our values guide everything we do:
• Unwavering commitment to patients and caregivers, delivering an exceptional experience
• A deep sense of humanity inspired by those living with neurodegenerative disease, approaching every interaction with empathy, compassion, kindness, joy, and hope
• Curiosity and a desire to understand, starting by listening and communicating with honesty and humility
• A proactive attitude driven by our mission

Benefits for Full-Time Employees
• Remote-first work environment with a home office stipend
• Competitive pay with annual bonus eligibility
• 401(k) with employer match from day one
• Medical, dental, and vision coverage for employees and families
• Life and disability insurance
• Generous sick leave and paid time off
• Opportunities for career growth in a rapidly expanding company

Compensation: $27–$33 per hour

Preferred Qualifications
• Experience supporting patients with neurodegenerative diseases
• Bilingual in Spanish, with strong verbal and written proficiency

Travel Requirements
This is a fully remote role with provided at-home technology. Occasional travel to Chicago headquarters or other locations may be required.

Salary and Benefits
This is a full-time, exempt position with competitive pay and a full benefits package, including health insurance. The salary range varies based on experience.