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Become a Customer Service Representative, work from home, and create your own schedule!

Telemedicine—computer-based, nonemergency healthcare services—is a fast-growing field with endless potential. In this customer service position, you’ll gain valuable experience supporting our client, Teladoc, a leading provider of telemedicine services.

If you’re detail-oriented, discreet, professional, and able to handle challenges while staying positive, this role may be exactly what you’re seeking.

Essential Functions
• Handle incoming calls
• Support and confirm patient registration
• Connect patients with physicians
• Schedule appointments
• Assist with billing
• Troubleshoot simple technical issues
• Keep accurate documentation

Who Thrives in This Role
You’ll excel in this position if you love helping customers, communicate well, and bring a positive attitude. A medical background is helpful. It’s also important to have:
• Strong attention to detail
• The ability to maintain a professional, distraction-free workspace
• Empathy, patience, and honesty
• Independence and strong organizational skills
• Solid multitasking abilities, including using multiple tools and applications at once
• The ability to protect confidential and sensitive information

Your Home Office Environment
Because NexRep Marketplace contractors work independently and remotely, you’ll need a quiet, dedicated, paperless, and cell‑phone‑free workspace, plus:
• High-speed, hardwired internet (no Wi-Fi or satellite)
• A PC running Windows 10 or 11 (Macs and Chromebooks are not supported)
• At least 8GB of usable RAM
• At least 200MB of free hard drive space
• An Intel Core or Intel Pentium 4 processor
• Current antivirus software
• Two monitors with a minimum resolution of 1024 x 768 each
• A USB noise‑canceling headset

Where NexRep Contracts
NexRep contracts with individuals in 31 states. We currently do not contract in: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, or WI. We also do not contract outside the United States.

Flexible Hours of Operation
As a Teladoc Customer Service Representative, you’ll benefit from flexible scheduling, using a self‑scheduling platform to choose when you work.

Hours of operation are 24/7, giving you complete flexibility to work when it suits you best. Overnight hours are limited, making this an especially good fit for those seeking morning, afternoon, or evening shifts.

Pay and Perks
Independent contractors earn $12.50 per hour.

After completing certification and working at least 10 hours per week for each of the four weeks that follow, you’ll qualify for a $250 certification bonus.

You’ll also enjoy the freedom of working remotely—anywhere in the U.S. where you can meet the home office requirements.

You can save significantly on commuting, clothing, childcare or eldercare, and meal expenses. You may also qualify for home office tax deductions; however, consult a tax professional to confirm eligibility.

Additional benefits include:
• One‑on‑one mentorship
• Free certification and ongoing training opportunities
• The ability to choose your own schedule within the client’s operating hours
• Opportunities to improve work‑life balance

You can also participate in NexRep Perks, a program that rewards independent contractors for the services they provide through the NexRep Marketplace. As you earn Perks points, you’ll unlock access to exclusive discounts on health and dental coverage, banking services, legal and tech support, and more.

Please note that NexRep simply provides access to these discounts for independent contractors and does not offer employee benefits. Participation in Perks Partners is optional, and NexRep receives no compensation from the Perks Program.