NodeBB Inc. is a Toronto-based tech startup providing community forum software for small business and large corporations. We are seeking a Technical Support Agent in the Asia/Pacific region to work remotely with our team in order to better serve our clients from a time zone outside of North American (Eastern) business hours. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required. In addition, the Agent will also be required to create general support documentation for client use. Primary client communication will be handled through a support ticket system (ZenDesk), with additional communication via email, phone, and video/screencast as required. Requirements: fluency in English, both comprehension and written communication; ability to work remotely and without direct supervision (you will supply an appropriate computer, AV equipment and Internet access); initiative and independent judgment to resolve client problems; experience with Javascript, including Nodejs, HTML, CSS/LESS, jQuery, Git, SSH, Bash or other *nix shell (scripting knowledge nice-to-have), NoSQL data stores (Redis/MongoDB), test-driven development, Continuous Integration (TravisCI, specifically); experience with cloud hosting services such DigitalOcean and Amazon Web Services; comfortable with command-line shell, remote system administration of Ubuntu-based servers; an initial working knowledge of NodeBB and related projects (dependencies, plugins, themes, etc) is encouraged.