Context:
Bitwave is an enterprise software and services company with the mission of bringing digital assets to enterprises.
Software Platform:
We’ve built an enterprise software platform that enables enterprises to meet their digital asset/cryptocurrency specific accounting, tax, treasury, and management obligations. In most situations our platform is a subledger processing millions of digital asset transactions and producing accounting and tax reporting that integrate with our client’s ERP. We also deliver solutions based on the diverse set of capabilities our platform offers to enable different use cases and situations our clients encounter.
Our platform and solutions are delivered to more than 200 clients today.
Desired Experiences and Qualifications:
We are looking for a candidate that uniquely combines (a) tech/software and digital asset experience (b) deep analytical and problem solving skills (c) the ability to work in a fast paced environment with constantly changing functions
Core Functional Experiences:
Background in Digital Assets or Blockchain Technology
Intermediate to advanced level of experience with various kinds of analysis
Interest and/or Basic Level of experience with NFTs and DeFi
Technical Solutions Engineer Responsibilities:
Debugging various issues, ranging from blockchains to accounting and everything in between
Utilizing tools like Postman to work with diverse APIs
Collaborating with Solutions and Engineering teams to accomplish various tasks
Experience working in Jira ticketing processes across multiple teams
Documenting technical components and processes in Confluence
Analyzing complex digital assets problems and developing technical solutions
Defining and tracking metrics for the Solutions and Engineering teams
Handling modifications of sensitive data as required
Clearly communicating and providing analysis through write-ups on new features and current bugs
Understanding customer needs and pain points from a technical perspective and devising appropriate approaches
Working with Google Cloud Services to identify errors in a range of logs and writing various queries and lighter code fixes
Understanding intricate issues and effectively explaining them to customers during ad hoc calls conducted by the Solutions team
Operating in lower environments to execute small scripts and validate bug fixes or feature enhancements
Evaluating technical trade-offs when balancing multiple high-priority items
Understanding the use of Gitlab to push MRs alongside engineering
Communicating technical issues to non-technical stakeholders and customers
Knowledge of Vue or prior front end work is a plus
Other Qualifications:
3+ years of experience in Solutions Engineering, Technical Account Management, or Technical Program Management
Working knowledge of SQL and Javascript/Typescript
Strong analytical mindset and proven ability to translate data into creative actionable insights as well as the knowledge to reproduce issues
Experience working through a large variety of bugs in complex products with the vision of short term and long term trade-off solutions as needed
Excellent organizational and cross-functional execution skills
Demonstrated success and a desire to work in a tech start-up environment
Ability to work independently, learn quickly, and adapt in an unstructured environment
Knowledge of Finance and/or Accounting is a plus
BA/BS degree in Finance, Accounting, Economics, Engineering, or a related field. An advanced graduate degree with a core focus in computer science is a plus
Experience in the fintech or crypto industry is required; strong crypto and DeFi knowledge is a plus
Smart contract knowledge is a plus
Familiarity with big query preferred
$60,000 — $110,000/year
