This is a full-time customer support role where we communicate with customers mainly by email.

This is not a typical support position. Order Desk is a technically advanced app, and it takes time to become truly proficient. Our support approach is based on experimentation and creative problem-solving, because every customer you work with has a unique issue to resolve. That means strong reading comprehension, troubleshooting ability, analytical thinking, and the ability to explain technical concepts clearly and simply to non-technical users. In this role, a standard support request is comparable to an escalation ticket at other companies—so if you enjoy challenges and naturally want to learn more, this is the right job for you.

Our customers are people, not numbers, so we focus on quality in every interaction. As long as you’re honest, proactive, empathetic, and—most importantly—consistently deliver excellent support, we won’t pressure you to hit metrics or KPIs. We want you to concentrate on taking care of our customers.

The whole Order Desk team is generous with knowledge and time, and we teach and learn from one another every day. Many decisions are made together, drawing on the experience and insight each person brings to the conversation. We’re open to going beyond our own ideas and comfort zones to grow our potential and do the right thing for our customers and each other.

You should have strong experience providing email customer support—ideally in a technical environment—or demonstrate excellent reading comprehension, analytical thinking, and strong written skills through the application questions.

For you, obstacles aren’t barriers—they’re challenges to solve. You naturally look for solutions rather than waiting for instructions.

You’re a learner who asks questions. You’re not afraid to be wrong if you know you can learn from your mistakes.

You’re comfortable getting up to speed with new software.

You have the self-discipline and motivation to work efficiently and honestly in a remote setting.

You value both fun and professionalism, and can balance the two.

You speak and write English fluently.

You can live anywhere in the world as long as you’re able to work during Pacific Standard Time (US) business hours.

This is a full-time role. Salary is $55,000–$65,000 USD per year, depending on experience.

US-based team members receive medical, dental, and vision benefits. Team members outside the US receive these benefits as part of their compensation package.

All team members receive 3–4 weeks of flexible paid time off per year, six paid holidays, a technology upgrade program, and profit-sharing. When the company succeeds, you share in that success.

We meet in person once or twice a year for a company retreat, and we’re looking forward to doing this again once the pandemic is behind us.

No cover letter is required. Instead, we’d like you to spend your time answering the questions we’ve provided. Our application process includes these steps:

If you move to the next round, we’ll reach out with the next steps. At the end of the process, we’ll follow up with everyone who applied. Thank you for your patience as we review each application.