We’re looking for someone to join our Customer Success team. As part of this role, you’ll be working deeply in two domains: Pre-sale: With users during the trial period of the product, guiding and supporting them and making sure they successfully evaluate the product. Post-sale: With customers, serving as a key point of contact, making sure they are trained, successfully utilize all the features in the product, and understand the value of Takipi. This is a rare opportunity to experience the best of both worlds: a technical role working with developers and engineers, as well as a business role managing customer relationships and pre-sales activities. In addition, you will be working closely with the product team helping to shape the product and its marketing, as well as the engineering team solving customer problems. This is a true startup position, wearing multiple hats and being able to really move the needle. Key requirements Technical degree with 3+ years experience as a developer or in a technical support role. Good knowledge of Java and other JVM languages. Good knowledge of Java platforms like Tomcat, Weblogic, JBoss, eclipse and more. Good knowledge of Linux Experience working with customers and/or sales. Excellent communication skills via email and phone.

Preferred skills Able to quickly understand and interpret customer problems and navigate complex organizations. Ability to work independently with little oversight. Effective at communicating clearly to technical and business audiences. Start up experience Ability to manage a heavy workload well and to be well organized. Collaborates easily across teams or disciplines to solve problems.

Salary and compensation

$70,000 — $120,000/year

Equity

0.1 – 0.2