ModSquad partners with leading global brands and is looking for exceptional customer support professionals.

Do you have experience handling customer inquiries via tickets or email?
Do you like the idea of working flexibly from home?
If so, ModSquad invites new independent Mods to join our network.

If you want to contribute to exciting client projects, ModSquad is the right place for you. Our clients are innovative, well‑known companies whose users expect outstanding support — and that’s where we excel.

Our Mods bring strong skills, a positive mindset, and daily motivation. They help customers find solutions, resolve issues, and get the most out of our clients’ products and services. New project opportunities are available now, with more on the way.

Hourly rate:
Discussed during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Strong customer focus
• Interest in TV and film
• Technical support experience
• Knowledge of Zendesk
• Ability to work independently and ask questions when needed
• Strong problem‑solving skills across various apps and platforms
• Professional proficiency in English
• Availability for 8 hours on February 9

Work requirements:
• Laptop or desktop with Windows 10 or later
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay disclosed during the first interview
• Paid onboarding

Tip: Take your time with the application. Clear, detailed responses improve your chances of being invited to an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of more than 10,000 Mods delivers customer support, content moderation, community management, and social media services for top brands such as the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods in over 70 countries and more than 50 languages, we are a trusted provider in digital engagement.

ModSquad is an equal opportunity employer and evaluates all applicants without regard to legally protected characteristics.

Compensation varies by client and is non‑negotiable. Rates are shared during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.