ModSquad partners with top global brands, and we’re looking for exceptional talent in customer support.
Do you have experience in customer service?
Do you enjoy working from home with a flexible schedule?

We’re inviting Mod Contractors to join our network. If you want opportunities to work on exciting client projects, ModSquad is the place for you. Our clients are leading, modern brands whose products and services you likely already know and use. Their customers expect outstanding service, and that’s where we come in.

Our Mods bring strong skills, a positive attitude, and great energy to every project. They support customers by providing answers, resolving issues, and helping them get the most out of a client’s product or service. New project opportunities are available now and more are on the way.

Project hours (Pacific Time):
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

Hourly rate:
Discussed during the interview.

Commitment:
90 days
20 hours per week

Language:
English

What we’re looking for:
• Customer service–focused individuals
• Ability to follow written workflows
• Weekday and weekend availability
• Friendly communication style
• Openness to feedback and teamwork
• Reliability in taking shifts when needed

Workspace requirements:
• A dedicated laptop or desktop with Windows 10 or higher
• A quality headset
• A quiet space for calls
• Willingness to install MSQ security software and a 2FA app on your phone

What you’ll gain:
• Opportunities to work with top global clients like the NFL, Vimeo, and Topps
• Flexible, self-managed scheduling
• Access to exclusive “Hot Gigs” within the Mod Network
• Work-from-home convenience
• Competitive hourly pay (shared during your first interview)
• Paid orientation

Important: Take your time completing the application. Your answers should be clear, detailed, and grammatically correct to increase your chances of receiving an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods supports customer chats, moderates online content, manages communities, and engages on social media for some of the world’s most popular brands, including the NFL, Zendesk, and Topps. We help companies connect with their audiences in meaningful ways across more than 50 languages in over 70 countries.

ModSquad is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on protected characteristics under applicable laws.

Pay varies by client and is non-negotiable. Rates are shared during the interview. Compensation depends on factors such as location, responsibilities, and relevant experience or skills. This listing does not apply to residents of California, Colorado, New York, or Washington at this time.