As a trusted global transformation partner, Welocalize accelerates companies’ international growth by helping brands reach, engage, and expand their global audiences. The company provides multilingual content transformation services—including translation, localization, and adaptation—in more than 250 languages, supported by a network of over 400,000 in‑country linguistic experts. Welocalize also drives innovation in language services by delivering high‑quality training data solutions for NLP‑based machine learning, combining technology with human expertise to collect, annotate, and evaluate all types of content. Its teams operate across North America, Europe, and Asia, supporting clients in the markets that matter most to them.

To succeed in this role, an individual must perform all essential duties to an acceptable standard. The requirements below reflect the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

The IT Support Engineer will support employees in India and across all Welocalize locations, following global IT practices, standards, and policies.

Job Description:
• Deliver professional IT support and resolve issues promptly using the Zendesk ticketing system.
• Provide advanced desktop and operating system support for Windows and MacOS.
• Handle laptop provisioning, including purchasing, replacements, warranty repairs, and returns.
• Support users across enterprise systems such as Microsoft 365, Entra, and Exchange Online.
• Manage users and endpoints via Microsoft 365, AutoPilot, Intune, Entra, and Endpoint Manager admin centers.
• Manage mobile devices through Intune, Jamf, and Mosyle.
• Perform additional IT support tasks, including hardware/software purchasing, inventory, and asset tracking.

Education:
• Bachelor’s degree or equivalent work experience, ideally in Computer Science or IT/IS.
• IT certifications are a plus.

Experience:
• At least 3 years of hands‑on experience in a similar IT support role.
• Strong skills in PowerShell scripting, Power Apps, Logic Apps, or other automation tools are highly desirable.
• Solid understanding of core network technologies and protocols (DHCP, DNS, VPN, NAT, etc.).
• Experience with user management and support across major cloud platforms such as Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk is an advantage.
• Extensive experience with desktop and hardware support for both Windows and Mac.

Additional Job Details:
Key Competencies:
• Ability to work effectively with a remote IT team through proactive communication and strong professional relationships.
• Professionalism and efficiency in interactions with all colleagues.
• Strong organizational, prioritization, and time‑management abilities.
• Methodical troubleshooting and problem‑solving skills.
• Ability to prioritize tasks and support both local and remote users.

Job Reference: #LI-JC1

Hybrid Office in Gurgaon and Noida:
• Work in the office 2–3 days per week to support both locations.
• Travel between the Gurgaon and Noida offices as needed to provide IT support.

Office Addresses:
Noida: Ofis Square Tower A‑1, Sector 3, Noida, Uttar Pradesh 201301
Gurgaon: Plot No. 388, Shankar Chowk Road, Udyog Vihar, Phase III Road, Sector 20, Gurugram, Haryana 122016