IT Support Engineer II (Mac & Windows) (ON-SITE) – Dallas, TX

last updated April 21, 2026 20:20 UTC

Emburse

HQ: On-site

OFF: Dallas, TX
Full-Time
Full-Stack Programming

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Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Overview
We’re looking for a highly capable IT Support Engineer II with strong Apple Mac expertise and solid Windows experience to join our Dallas office. This is a hands-on, high-impact role—you’ll run point on all local IT needs, from support and inventory to projects and employee experience. You’ll operate independently, make smart decisions, and keep things running without needing constant direction.

What you will do :

Technical Support
Provide advanced support for both Apple Mac and Windows devices
Troubleshoot issues across login/authentication, network connectivity, and VoIP systems
Maintain, repair, or coordinate replacement of office equipment
Onboarding & Offboarding
Own the technical onboarding and offboarding experience
Configure and deploy devices for new hires (Mac and Windows), including imaging and shipping
Deprovision accounts and coordinate hardware returns for departing employees
Inventory Management
Track and manage all local IT assets and equipment
Ensure devices are available, functional, and up to date
Maintain accurate inventory records and lifecycle tracking
Projects & Collaboration
Lead and execute IT projects that improve workflows and infrastructure
Partner with the global IT team on company-wide initiatives
Mentor junior team members and support their growth
Deliver the IT portion of new hire orientation
System Maintenance & Security
Test and roll out new tools and technologies
Stay current on security best practices and apply them locally
Perform routine system maintenance and keep documentation up to date

What we are looking for :

4+ years of hands-on IT support experience across Mac and Windows environments
Strong expertise in macOS and Apple hardware, with solid working knowledge of Windows OS
Proven troubleshooting skills across hardware, software, and network issues
Clear, effective communication—you can explain technical concepts in a simple way
A calm, service-oriented approach to support
Ability to work independently and take ownership of your environment
Strong organizational and time management skills
Experience managing inventory and asset tracking
Curiosity and a drive to keep learning
Natural leadership instincts—others rely on you for guidance
Nice to Have
Google Admin Console
Okta
Slack
Jira / Confluence
CrowdStrike
Netskope
JumpCloud (UEM)
Kandji (MDM for Macs)
Microsoft Entra ID (Azure AD)
Microsoft 365
Why This Role Matters
You’ll be the face of IT in the Dallas office. This role goes beyond support—you’ll shape how technology works for employees day to day, improve processes, and bring a higher standard to the overall IT experience.

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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