Searching for a draining call centre job?
Yeah, we aren’t either.

We don’t do scripts or box‑ticking. We’re here to shake things up and make energy better for customers and the planet. That means honest conversations, real problem‑solving, and real impact.

You’ll work with a fantastic mix of curious, driven people who care just as much as you do about changing the industry. No egos, no corporate fluff—just bright, passionate people working together.

It’s not always simple, but it’s definitely fulfilling. We move fast, things change often, and just when you think you’ve mastered something, a new challenge shows up. If you enjoy a fast‑paced environment and love solving problems, we’ll support you all the way.

What you’ll do:
• Make energy easy to understand by removing the jargon and helping customers with bills, meters, and tariffs.
• Resolve issues quickly and confidently, from billing queries to meter concerns to complex energy questions.
• Support customers by phone or email, handling each query from start to finish—including complaints.
• Think on your feet. No scripts—just genuine conversations and practical solutions.
• Treat every customer with warmth and care, always going the extra mile.
• Make a real difference by helping customers in tough situations or guiding them toward greener choices.
• Work from home with flexible hours while staying connected to a positive, inspiring team.

Who we’d love to hear from:
• People who truly enjoy delivering outstanding customer service.
• Those who are curious, adaptable, and eager to learn.
• Team players who encourage and support each other.
• Individuals who care about the planet and a cleaner future.
• Natural problem‑solvers who spot issues and fix them.
• People who stay calm under pressure and handle challenging calls with confidence.
• Those who show empathy and support customers who may be struggling or vulnerable.

What’s in it for you?
• Remote work and flexible hours—half your hours between 9am and 5:30pm, the rest whenever works best for you.
• EV salary sacrifice scheme.
• Share options.
• Weekly team catch‑ups.

Does this sound like your kind of place? We’d love to hear from you.

About the role:
Location: Remote
Start date: As soon as possible
Salary: £24,900
Hours: 37.5 per week across mornings, evenings, and weekends

Our hiring process usually takes up to four weeks, but we can be flexible. Here’s what to expect:

First Stage Interview – Chat with a team member or record your answers at a time that suits you.
Prep Call – A Talent Team member will talk you through everything before the Discovery Day.
Discovery Day – Meet future colleagues, take part in group activities and role plays, join one‑to‑one interviews, and get a real feel for the role and culture.
Final Interview – Visit the office, meet two leaders, ask questions, and get a sense of the environment.

You’ll stay in touch with our recruitment team throughout, and your recruiter will guide you through each step. Have questions? Email us at hiring@octoenergy.com.

Ready to build a career with us? We want you to feel fully supported. If you need adjustments or have specific preferences, just let us know and we’ll tailor the process for you.