At PointClickCare, our mission is straightforward: to help care providers deliver outstanding care — and that begins with our people. As a leading, founder-led, privately held health technology company, we empower employees to innovate, challenge limits, and influence the future of healthcare.

With the industry’s largest long-term and post-acute care dataset and a Marketplace of more than 400 integrated partners, our platform supports over 30,000 provider organizations and impacts millions of lives. We reinvest a significant share of our revenue into research and development so our teams have the tools they need to drive innovation and create meaningful change. Recognized by Forbes as a top private cloud company and celebrated as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth, and work that truly matters.

We enable our teams to design a smarter, more human-centered healthcare future powered by AI. Employees use AI to spark creativity, boost productivity, and support thoughtful decision-making. By integrating AI into daily workflows, we enhance collaboration, strengthen outcomes, and ensure every team member can maximize their impact. This commitment starts with our hiring approach, where we look for AI skills that support our mission, and continues through ongoing training and development throughout the employee journey.

Join us in transforming healthcare so it not only survives — it thrives. To learn more about PointClickCare, visit Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:
The Subscription and Billing Analyst acts as a key Finance partner, supporting internal teams and customers with financial transactions. This role requires frequent interaction with business partners and demands a high level of professionalism. As a subscription management expert, you will analyze billing data, perform reconciliations, and execute necessary corrections. You must be detail-oriented, highly accurate, and able to gather information, evaluate data, and make well-informed decisions. You will own end-to-end analysis, resolution of subscription issues, and collaboration on best practices and process strategy.

Key Responsibilities:
• Analyze cases to determine the appropriate action plan and ensure compliance. Review and interpret MSA terms and apply changes based on contractual obligations.
• Handle large accounts requiring multiple layers of data analysis, deep understanding of subscription-impacting transactions (such as P&P Migration), and clear data presentation for stakeholders.
• Prepare reports, analyze subscriptions, and perform complex reconciliations. Process financial transactions in Salesforce and NetSuite.
• Resolve billing disputes, correct subscription records, process cancellations or terminations, and manage all related subscription updates.
• Prepare credit assessments and justifications according to company policy, create credit memos, process re-bills, and send them to customers.
• Identify and interpret billing issues, process amendments, and collaborate closely with Customer Success and Professional Services.
• Communicate effectively with business partners throughout subscription management processes and changes.
• Support ad hoc analysis for initiatives such as Single Source of Truth (SSOT) and Data Governance, providing clear explanations of variances for backend system logic development.

Required Experience:
• 2–3 years of experience in finance, operations, process improvement, financial analysis, or other roles focused on root-cause analysis and controls.
• Experience with subscription billing in a SaaS environment is an asset.
• Advanced Microsoft Office and PowerPoint skills.
• Strong understanding of the Quote-to-Cash process, including products, pricing, quoting, booking, order fulfillment, MSA, billing, amendments, and renewals.
• Demonstrated academic strength, problem-solving ability, strategic and critical thinking, and strong communication skills.
• Strong analytical and organizational skills, with comfort handling large, complex datasets and presenting findings to leadership.
• Ability to manage tight deadlines, prioritize effectively, and thrive in a fast-paced, growing environment.
• Ability to handle multiple cases and projects simultaneously.

Compensation:
$26.44–$29.80 per hour
At PointClickCare, base pay is one part of our total rewards package. The hourly range for this role in Canada is $26.44–$29.80 ($55,000–$62,000 annually), including overtime eligibility. Actual compensation depends on skills, experience, knowledge, and location. Your recruiter can provide more details during the hiring process.

We are committed to equal employment opportunities and do not discriminate based on any protected status. We welcome applicants with disabilities and provide accommodations throughout the hiring process. For accommodation requests, contact recruitment@pointclickcare.com. We also use AI tools to support candidate screening and evaluation.

When you apply, your information is processed and stored in Lever per Lever’s Privacy Policy. We use this data to evaluate your candidacy and may use it for future opportunities. When no longer needed, your information will be deleted or anonymized. For questions or requests regarding your data, contact recruitment@pointclickcare.com.

PointClickCare is dedicated to information security. By applying, you agree to follow all security policies and protect confidential and sensitive information.