Who We Are:

Founded by an MMO legend with more than 20 years of experience leading AAA teams, our new studio, Fantastic Pixel Castle (FPC), is creating a fantasy MMO from the ground up. Players will be involved in our development from the earliest stages through our open, transparent studio culture.

About the Role:

As our Community Manager, you will play a key role in building, engaging, and growing our player community. You’ll create and nurture a positive, interactive community; help enable communication and trust between players and the studio; and manage programming for our social media channels.

We’re always looking for talented people—please apply even if you don’t meet every requirement. Our Talent team will review your application and reach out if there’s a potential fit.

Responsibilities:

• Community Building (70%):

• Develop and execute strategies to build a strong, loyal player community that supports our studio value: “partner with players”.

• Work with streamers, content creators, influencers, and players to build trusted relationships.

• Serve as a link between players and the development team by collecting, organizing, and sharing player feedback, suggestions, and bug reports with the right teams—and keeping players informed about how their input was used.

• Reply quickly to comments, questions, and concerns from the community while maintaining a friendly, supportive tone.

• Social Media Communication (20%):

• During the early phases of development, manage FPC’s public communications, including the website and social media channels such as Discord, Twitch, YouTube, Reddit, Twitter, Instagram, and TikTok.

• Create engaging, relevant posts that involve players in our development process and encourage their perspectives and feedback.

• Encourage positive discussions and address conflicts or issues effectively.

• Track social media trends and insights to adjust strategies and content accordingly.

• Analytics and Reporting (10%):

• Support playtests and other opportunities to gather player feedback.

• Review and report regularly on key social media metrics and community engagement data to measure the impact of community initiatives.

• Use data-driven insights to refine strategies and improve the community’s overall experience.

Requirements:

• A strong passion for MMO games.

• 3+ years of community management experience.

• Excellent written and verbal communication skills.

• Proficiency with social media management tools and analytics platforms.

• Strong problem-solving and conflict resolution skills.

• Proven experience building inclusive communities.

Bonus Qualifications:

• Experience working on a game before launch and building a community from scratch.

• Experience collaborating with gaming streamers, content creators, and influencers.

• Experience handling external communications for company websites and social media platforms.

Compensation range for the US: $77,000 – $118,000 USD