San Francisco, CA or Remote
Summary
The Community Tech Team at Wikimedia Foundation is looking for a Senior Product Analyst to work on software tools aimed at reducing online harassment on the Wikimedia projects.
The Senior Product Analyst for the Community Tech team will play a key role in a new initiative to curb online harassment of Wikipedia editors. We will build new tools that will help detect harassment and stalking, create a new reporting system for people to report harassment, help wiki administrators to evaluate reports, and block unwanted harassers from our projects. Working closely with product managers, developers, community advocates and many passionate volunteers, the Senior Product Analyst will generate actionable insights that drive the development of these new tools.
We’d like you to do these things:
Guide design research projects to better understand the needs of Wikipedia contributors who have experienced or witnessed harassment, and administrators who are working to protect the editing community
Identify and model patterns of user interactions that are likely to turn into harassment
Help to design a set of interdependent features, in collaboration with the editors who will use those features
Investigate multiple approaches to multi-faceted problems
