100ms is building AI agents that automate complex patient access workflows in U. S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.

We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.

You’ll be joining a specialized team at 100ms focused on healthcare automation using AI.

We have built world-record scale live video infrastructure powering billions of live video minutes in a day.

We are a remote-first global team with engineers who’ve built video infrastructure at Facebook and Hotstar.

Technical capabilities required

• Must have knowledge of API and working with postman
• Must have knowledge in debugging basic code eg java and javascript
• Should have working knowledge on how SDK works and with writing technical documentation.
• Good to have knowledge on creating dashboard on amplitude and grafana
• Should have good testing and debugging skills

What Would You Do :

• Assist customers as needed with setting up and navigating programs or software associated with a product or service.
• Establish clear retention goals and process milestones for the client and employees to work toward.
• Experience working in seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
• Assist in creating training courses and educational materials for other members of the department.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Who Should Apply :

• 2 – 4 years of experience in customer service or customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills required, as they relate for the use of the product to service to be solid
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.
• Ability to establish milestones and keep all team members on task.
• Experience analyzing and optimizing the existing processes in the Customer Success department.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Why 100ms

• You’ll be part of a small team at a fast-growing engineering-first startup -You’ll work with engineers across the globe with experience in video at places like Facebook and Hotstar -You can grow as a team leader – freedom to set your own goals -You’ll work on problems at the cutting-edge of real-time video communication technology at massive scale

₹15,00,000 – ₹30,00,000 a year