We are looking for a highly motivated Desktop Technician to join our collaborative, mission-driven, fast-paced, and innovative campus technology team. Reporting to the on-site IT Director, the Desktop Technician provides first- and second-level support for desktop software, desktop hardware, classroom technology, printing, and network-related issues for faculty, staff, and students. The role requires communicating technical solutions clearly and professionally, offering initial diagnostics and troubleshooting mainly in person, with occasional support online or by phone.

**Essential Job Duties:**
– Troubleshoot and repair laptop/desktop computers and related peripherals.
– Diagnose and troubleshoot hardware, software, network, and system issues effectively.
– Install, set up, test, and troubleshoot non-computer IT equipment (such as media, video, and phone systems) in classrooms and across campus.
– Configure, install, maintain, and troubleshoot domains, user accounts, software accounts, network connectivity, and wireless access.
– Resolve technology-related issues for faculty, staff, and students.
– Develop and maintain desktop deployment systems to streamline the rollout of images to end-user devices.
– Accurately enter, assign, and update service requests and incidents in the IT ticket tracking system; keep records, generate required reports, respond to tickets, and escalate complex requests when needed.
– Use, contribute to, and approve newly created knowledge base articles; follow established technical processes and procedures.
– Work with IT staff to resolve and manage tickets in the IT ticket tracking system.

**Additional Responsibilities:**
– Coordinate with vendors to resolve problems.
– Create and review activity reports.
– Perform other duties as assigned.

**Required Skills & Abilities:**
– Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
– Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google applications.
– Strong written and verbal communication skills.
– Ability to explain technical concepts and train others in non-technical terms.
– Ability to follow schedules, meet deadlines, and cover required shift coverage for the client.
– Ability to work effectively in a team environment.
– Strong commitment to customer service.
– Good organizational skills and strong attention to detail.
– Ability to work independently and as part of a team.
– Ability to manage multiple tasks and prioritize effectively.

**Minimum Qualifications:**
– High school diploma or equivalent.
– At least one year of related experience supporting personal computer hardware and software, along with peripherals, servers, printers, scanners, and classroom audiovisual technology.

**Preferred Qualifications:**
– Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
– Associate’s or bachelor’s degree in computer science or a related field.
– Two or more years of related desktop experience configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.

**What You Can Expect from Us**
At CampusWorks, we help both our clients and our employees succeed. You’ll find competitive pay, strong benefits for full-time employees, and opportunities for professional growth.

Our employees enjoy:
– **Meaningful work:** Your contributions help make a real difference in the lives of students and educators.
– **A CEO who cares:** Liz Murphy has built a culture that values and supports its people.
– **A virtual and on-site workplace:** Since becoming a virtual company in 2012, team members work from home offices and at client sites across the U.S. and Canada.
– **Flexibility:** CampusWorks offers full-time and part-time 1099 consulting opportunities to support work-life balance.
– **A company that gives back:** Annual charitable fundraising efforts that support accessible higher education.
– **Valuing unique backgrounds:** We welcome diverse experiences and perspectives. Even if you’re close but not an exact match, we encourage you to apply—especially if you’re passionate about higher education and creating “Happy Campuses.”

**About CampusWorks**
Founded in 1999, CampusWorks helps higher education overcome business and technology challenges that affect student success and completion. We support community colleges, technical colleges, four-year institutions, multi-college districts, and statewide higher education systems, with services grounded in systems thinking across the entire organization—from student services to HR, finance, and academics.

To learn more about CampusWorks, visit: https://www.campusworksinc.com/about/

**Friendly Note to External Agencies:**
Please do not submit blind resumes/CVs or submit candidates on behalf of recruitment agencies without a signed agreement in place. Candidates sent without an agreement will not be accepted or considered.

**Equal Employment Opportunity:**
CampusWorks, Inc. provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty status, or covered veteran status, in accordance with applicable federal, state, and local laws.

**Notice to All Applicants:**
For more information on important topics, please review the links below:
– Know Your Rights: Workplace Discrimination is Illegal
– Employee Polygraph Protection Act
– Your Employee Rights Under the Family and Medical Leave Act (FMLA)
– E-Verify Participation
– Right to Work