We are seeking a mid to senior-level ServiceNow eBonding Developer to lead and support integrations between ServiceNow and various ITSM platforms. This role requires a strong understanding of ServiceNow, API-based integrations, and experience working in domain-separated environments. The ideal candidate will be capable of operating independently with guidance, driving implementation efforts, and troubleshooting complex integration issues across systems.

Roles and Responsibilities

• Design, develop, and maintain eBonding integrations between ServiceNow and external ITSM platforms.
• Lead implementation of eBonding solutions, including requirements gathering, design, testing, and deployment.
• Troubleshoot and resolve integration errors across systems to ensure data accuracy and performance.
• Support and enhance the ServiceNow platform, including workflows, business rules, and custom scripts.
• Collaborate with internal and external stakeholders to ensure integration requirements are met.
• Work effectively in a domain-separated ServiceNow environment.
• Operate independently while managing priorities and delivering high-quality solutions.

Qualifications

• Proven experience with ServiceNow, especially in integration and platform support.
• Strong understanding of REST/SOAP APIs and integration frameworks.
• Experience with ONEiO or similar integration platforms is highly desirable.
• Familiarity with other ITSM platforms (e.g., BMC Remedy, Cherwell, Jira Service Management) is a plus.
• Ability to troubleshoot and resolve complex integration issues.
• Experience working in domain-separated environments.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) preferred.
• Excellent communication and documentation skills.
• Experience in managed service provider environments is a plus.