The Team:
The IT Service Engineer will provide internal IT Support for Celonis as well as on-site support in Madrid.
The work you’ll do:
Resolve, transfer or escalate IT tickets raised by internal employees
Work in an international IT support team to solve issues globally
Troubleshoot and resolve various technical issues via phone, email and remote control
Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
1st contact & responsible for Onboarding of new Celonis employees in Spain
Communication with our users and staff to understand, identify, document and resolve problems
Performing simple repairs to computing and related equipment
Develop documentation/user guides for common user issues
Mobile Device support for corporate smartphones
On-site support for the Celonis Office in Madrid
To be the 1st contact person in IT-questions for a large rising and cool company
Learn everyday something new in our international IT team
To be a very good service provider in a superfluid company
The qualifications you need:
Professional skills:
Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
Basic knowledge of MacOS
Basic knowledge of Active Directory
Basic knowledge of TCP/IP networks
Microsoft O365 knowledge
Operate and maintain network printers and network components like video-conferencing systems based on Zoom
Troubleshoot drivers / software applications
Knowledge in Mobile Device Management solutions
Soft Skills:
Prior experience in desktop support and equipment
Ability to be a very good service provider for our employees
Outgoing
Strong attention to detail
Good documentation ability
Team player and ability to work independently
Fantastic trouble-shooter
Desire to learn
Cool under pressure
Education:
- Grammar school or secondary modern school
Additional experiences:
- Preferable: ITIL experience
Languages:
- English
$55,000 — $110,000/year
To apply for this job, please visit the application page
