The Senior Technical Support Specialist will be responsible for providing in-depth technical support for our Western US and Asia Pacific region.

You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.

We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from support than you would typically find most organizations. In fact, the current support team members all have development and/or quality engineering backgrounds. They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels.

The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. Everyday there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot satisfaction with learning new tools and technologies. You are not going to get bored in this role!