At Deputy, we help businesses create workplaces where employees feel engaged, customers receive great service, companies stay compliant, and profits grow. We operate in more than 100 countries and support over 330,000 workplaces.

Deputy is a global SaaS workforce management company with headquarters in Sydney, San Francisco, and London. Backed by leading investors, we recently surpassed $100 million in annual recurring revenue. We’ve supported millions of workers across many industries, and our goal is to empower 80% of the world’s workforce. If you’re passionate about improving the world of work one shift at a time, join us and help shape the future of hourly employment.

We believe that diverse perspectives drive the innovation needed for success, and we are committed to building a team with a wide range of backgrounds, experiences, and skills.

The Team:
Our Customer Success team is enthusiastic, creative, and focused on customers. We advise and guide a broad range of global clients across industries such as retail and food and beverage. Our mission is to help customers use Deputy’s tools to reach strategic goals and grow their businesses into thriving workplaces. We value the unique perspectives each team member brings and seek individuals who are excited to help create an exceptional customer experience.

The Role:
A Senior Technical Account Manager works closely with the Customer Success team to support the growth and adoption of Deputy products among strategic and CSM-managed customers. TAMs use their technical expertise and customer-facing skills to plan and deliver solutions that enhance the value and usability of Deputy. This role is key to our post‑sales process and contributes directly to customer retention.

Key Responsibilities
• Provide ongoing, proactive technical guidance to key customers to support growth, satisfaction, product usage, and retention.
• Act as a technical advisor by understanding customers’ operational needs and challenges, helping them maximize value from the Deputy platform.
• Develop creative solutions to meet customer needs and collaborate with Success, Support, Delivery Services, Product, Engineering, and Partners to bring those solutions to life.
• Help resolve technical issues by diagnosing, documenting, and translating them for support or engineering teams.
• Strengthen customer accounts by automating manual tasks, streamlining planning processes, and creating long-term solutions.
• Represent the customer internally by documenting feedback and educating technical teams on customer needs and challenges.

Qualifications
• 5+ years of experience in a TAM or similar role
• Software development or architecture experience preferred
• Strong project management skills highly preferred
• Ability to analyze business requirements and customer interactions to anticipate needs
• Comfortable with technical workflows involving APIs, SFTP files, endpoints, and data sync solutions
• Skilled in creating visual solutions and project documentation and presenting to both technical and non-technical audiences
• Confident working cross-functionally with implementation, support, and engineering teams

Employee Perks
• Highly collaborative work environment
• Flexible co‑working space in central London at Uncommon Liverpool St
• Free happy hours, afternoon tea, networking, and professional events
• Employee stock ownership from day one
• Pension matching program
• Private health and dental insurance
• Paid parental leave
• Flexible holiday time, plus two celebration days each year
• Work‑from‑home stipend

Deputy is committed to equal opportunity and believes that diversity and inclusiveness fuel innovation. Our team represents many cultures, and we welcome different perspectives and skills.