IdeaScale, offers a unique opportunity for talented, passionate, and highly-creative systems engineers to have a wide-ranging impact on our organization’s products, operations, and services. As a member of our Cloud Systems Engineering team, you will be responsible for contributing to the architecture, design, automation, deployment, monitoring, and senior-level support of our solutions and services.

Position Responsibilities:

In this multi-faceted role, the Senior Systems Engineer will be responsible for:

Working side-by-side in a truly collaborative manner with our architecture, operations, sales, marketing, compliance, and executive leadership team to provide best in class solutions, services, and customer support.

Collaborating with your peers in the Cloud Systems Engineering group to ensure that our solutions and services meet and exceed our client’s expectations and achieve our rigorous quality standards.

Typical job functions include:

• On-going operations in a large-scale, multi-cloud environment.

• Proactive system/network monitoring.

• Proactive system capacity planning.

• Deployment and task automation.

• Issue/Incidence response.

• Code-level analysis of issues including root cause determination and/or potential code fix.

• Peer-level customer support for low-level, highly-technical issue resolution.

• Work with compliance team to implement controls and other security needs.

Join and contribute to the communities and foundations that support our chosen open-source technologies and platforms. How you provide support will be dictated by your own interests, abilities, and personal passions.

You will be required to have fun, love what you do, and thrive in a transparent and open work environment.

Our on-staff experts love what they do, are continuous learners, anxious to take on new challenges, and mindful of best practices to ensure optimal service.

You have to be able to ‘play nice with others.’ IdeaScale seeks extraordinary minds, talent, and abilities to help keep pace with one of the Top 100 Fastest Growing Companies in the Bay.