Do you enjoy helping the most difficult audience to solve difficult problems with a joyful and energetic attitude? Do you enjoy teaching people new concepts and best practices? Do you have an interest in cyber security? Have you ever wanted to work with cutting-edge cloud & web technologies from the comfort of your own home?

Responsibilities

• Provide both pre and post-sales phone and email support

• Meet or exceed customer expectations on response quality and overall customer experience

• Resolve customer reported issues and drive process/policy improvements through root cause analysis

• Manage high-profile escalations to resolution, working with internal and field personnel

• Participate in scheduled after-hours on-call support as needed

• Respond to Technical support forums and writing knowledge base articles

Swimlane is looking an exceptional senior support lead to lead our support team. The individual will work directly with our growing list of high profile customers to solve issues from creation to happy customer. The individual will need to have exceptional customer relationship skills along with technical chops to investigate root cause and work with QA and engineering til completion.