Why Carbon Black?
At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.If you want to join an agile company that’s building bleeding edge technology in the cloud, Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us!
Why You Matter
Cbproducts are an integral part of our customers’ defense against attacks and ensuringthat these products are working correctly and optimally configured is critical. Engineers specifically dedicated to the Voice ofthe Customer (VoC) work as part of an agile team to quickly diagnose and resolve issues impacting our customers.
We’re hiring a SeniorSoftware Engineer with kernel-level programming knowledge and strong troubleshooting skills to incorporate the Voice of the Customer (VoC) into our award-winning products. As aVoCEngineer, you’ll solve complex software problems byreviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the flythat incorporatedata compiled from customers’ expectations, preferences, and aversions. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction.If youare passionate abouttroubleshooting andproviding consistent customer satisfaction, this role is for you!
What You’ll Do
You’ll workclosely with Product Management, Professional Services, and Customer Support teams, to shorten time-to-resolution of customer reported product issues. The ideal candidate will be energized by solving challenging problems across the Windows, Mac, and Linux operating systems, helping our team, company, and customers succeed with the tools we provide.
Troubleshootandperform a root cause analysis of customer reported product issues(including: examining product logs, system logs, software traces, core dumps, memory dumps, and other system debug information)
Communicateclearly and effectivelywith internal stakeholdersas well ascustomers to drive resolution of technical issues
Be proactive, self-motivated andattentive to detailwhen solvinghighly complex level of escalated problems
Work well under pressure in a highly kinetic environment
What You’ll Bring
10+ years software development experience, including low-level kernel programming knowledge
Experience developing and supporting enterprise software written in C/C++ on Windows and Linux platforms
Expert knowledge ofdebugging and troubleshooting tools such asWinDbg
Practical experience with OO Python and Java
Codemanagement and bug tracking tools
BSCS degree or equivalent
Preferred Experience:
Familiarity with reverse engineering, threat detection, performance, and quality
Knowledgeof security software
Experiencecoding REST API’s;. NET; SQL; Bash,javascript,PHP andperl
