Sr. Professional Services Engineer
Remote, Europe
Sysdig is currently seeking a Professional Services / Solutions Engineer to join our team. This role can be in the US (Remote) or here locally in San Francisco, or in Europe (Remote) or in our Belgrade or Turin office.
This individual will be tasked with driving architectural strategy, POCs, and post-sales deployments for our largest most complex customer environments. The Solution Engineer will support Sysdig Sales Engineers as their go-to technical resource for Post Sales hand off.
Primary Responsibilities:
Act as an integral member of the Post Sales team including Professional Services, Support and Customer Success, taking responsibility for solving customer issues from a technical perspective.
Work off/on site with strategic customers, delivering solutions architecture consulting, technical guidance, knowledge transfer and establish trusted advisor status.
Lead proof-of-concepts assisting strategic customers to deploy and integrate Sysdig Monitoring and Security technology into their environments.
Develop best practices and playbooks for Support Engineers and other Solution Engineers
Play a key role in formulation of FAQ’s and execution process and procedures.
Train and support other team members and indirect channel partners 9as required).
Act as a product enhancement feedback loop with product management and engineering.
Help triage and document bugs and enhancements requests as seen in the field.
Act as evangelist of Sysdig technology in EMEA-wide open source and devops community
Desired Skills & Experience:
A minimum of three years experience as a Professional Services / Solutions engineer or an enterprises in a similar or related fields (container management, cloud management, systems management, PaaS).
A minimum of three years experience as a Support Level 2 / Escalations engineer or an enterprises in a similar or related fields.
Knowledge of cloud infrastructure / container computing and technologies like AWS, Docker, Kubernetes and other tools like Cassandra, Elastic Search etc
Excellent writing and interpersonal communication/relationship skills.
Ability to work effectively and manage multiple customer support issues simultaneously.
Self-motivated with ability to thrive under pressure, self-manage and prioritize activities.
Previous start-up experience, a plus.
Technical:
Understanding of PaaS concepts.
Understanding Application Monitoring.
Experience with any of the Scripting languages (Shell, Bash, Perl, Python etc).
Nice to Have:
Experience in using or integrating with Systems Management Technology.
Hands-on experience with PaaS tools or other cloud management software.
