*This is a remote opportunity – it is not required for candidates to live in or relocate to Springfield, MO
OVERVIEW
This position is responsible for the day-to-day configuration, support, maintenance and improvement of our database and leading integrations with other digital platforms (Salesforce and non-Salesforce).
KEY RESPONSIBILITIES
- Manage and maintain CRM by collaborating cross-functionally to determine requirements and developing and maintaining solutions over time
- Lead & manage the integration process with other enterprise systems including My Trailhead, Experience Cloud, and country operations onto Salesforce platform
- Provide maintenance and support of CRM to ensure proper data integrity
- Integrate Salesforce with other third-party solutions in collaboration with Digital Product Manager
- Manage staff accounts (Global and Country) and user permissions
- Identify new and creative opportunities to leverage the database to support additional business processes or functions
- Keep informed of new Salesforce features, releases and functionality and providing recommendations for process improvements
- Deliver training resources and support to global and country staff and business users to improve adoption rates across our network
- Manage the advanced aspects of Salesforce including custom objects, users’ profiles & roles
- Develop and maintain automation with custom workflows and process builder
- Assist in development of dashboards and reports
- Create efficient case workflow and oversee ticket sources and prompt resolutions
EDUCATION, EXPERIENCE AND CERTIFICATIONS
- Bachelor’s degree in business or technology field or equivalent work experience
- At least 5 years’ experience with Salesforce development preferred or combined Salesforce and customer relationship management
- Salesforce certification strongly preferred
- Proficient in writing SQL Server Queries
- Prior experience with Tableau strongly preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to multi-task, set priorities while maintaining strong attention to detail
- Flexibility to meet continuously changing priorities and challenges
- Solid communication and interpersonal skills
- Ability to drive tasks and projects to completion
- Strong overall technical background
- Strong problem solving and troubleshooting and data analysis skills
- Ability to work independently as well as contribute to team collaboration
Benefits of Joining the Enactus Team
- A remarkable network of like-minded leaders dedicated to a better, more sustainable world
- Competitive compensation and remote working conveniences
- A unique opportunity to use your skills to help build a “once in a lifetime” transformation and the gratification that you will have a profound and positive impact on the lives of others
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