Tortuga Forma is hiring a motivated Sales & Operations Assistant who wants steady work and a long-term career in administration and/or sales. This is a part-time, remote position with 10–15 hours per week, and we’re looking for a commitment of 2+ years.

We are:
– A small, focused team that believes consistent, clear communication drives our success
– Dedicated to training and supporting one another to reach team and personal goals
– A group that celebrates both team and individual wins
– Inspired by contemporary design, informed by historical design, and excited by online retail

You are:
– An independent self-starter who is highly organized and detail-oriented
– Strong at follow-up, enjoys solving problems, and is great at troubleshooting for customers
– Willing to take on challenges, big or small
– Someone who asks thoughtful questions, welcomes feedback, and is eager to learn
– Reliable in attending meetings and accountable for responsibilities and tasks

Sales & Operations Responsibilities:
– Manage order logistics such as entry, tracking, and maintenance
– Coordinate with warehouses to obtain shipping quotes, verify stock levels, and ensure orders are fulfilled correctly and on time
– Maintain dropship accounts, including inventory allocation, reporting SKU sell-through velocity across 2–3 key accounts, handling late shipments and customer questions, and tracking returns
– Set up new dropship accounts, including creating catalogs (image specs and product descriptions), learning backend systems, and ensuring information is accurately reflected on partner sites
– Identify sales opportunities in wholesale and seasonal dropship marketing, including initial outreach and follow-up
– Resolve DTC customer issues, process returns, and issue refunds after returns are received
– Perform monthly data sorting to reconcile dropship and wholesale sales with monthly payouts
– Use QuickBooks Online to match dropship payments for AR

Requirements:
– 1–2 years of experience in sales or operations (internship experience is acceptable)
– Strong writing skills and comfort communicating with external customers
– Experience with sales channel backends (Shopify, Facebook/IG Shop, Pipedrive) is a plus

To Apply:
– Resume
– Cover letter