Tortuga Forma is hiring for a motivated Sales & Operations Assistant seeking steady work to support a long-term career in administration and/or sales. This is a part-time, remote role requiring 10 – 15 hours per week. We are looking for a longer term commitment of 2+ years.

We are:

• A small team of focused individuals who believe that regular and clear communication is the key to our company’s success.

• Dedicated to training and supporting each other to achieve team and personal goals

• Cheerleaders who celebrate team and individual wins

• Inspired by contemporary design, informed by historical design, and excited by online retail.

You are:

• A self-starter who can work and think independently, is highly organized, and detail-oriented

• Rigorous at following up and love solving problems and troubleshooting for customers

• Willing to take challenges head-on, both big and small

• Someone who asks thoughtful questions, open to receiving feedback, and is eager to learn

• Reliable at showing up for meetings, accountable to responsibilities and tasks

Sales & Operations Responsibilities:

• Order logistics such as entry, tracking, and maintenance

• Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time.

• Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 – 3 key dropship accounts, addressing late shipments and customer queries, tracking returns.

• New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites.

• Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups.

• Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received.

• Monthly data sorting to match dropship and wholesale sales with payouts received each month.

• Use of Quickbooks Online for dropship payment matching for AR

Requirements:

• 1-2 years of experience in sales or operations, internship ok

• Strong writing skills and is comfortable communicating with external customers

• Experience with sales channel backends ( Shopify, Facebook/IG Shop, Pipedrive) is a plus.

How to Apply:

• Resume

• Cover letter