How do you want to make an impact?

Have you struggled to find purpose with your work? Are you looking to make an impact in someone’s life on a daily basis? If so, then GoHealth is where your search ends!

About GoHealth

Our mission is to improve access to healthcare in America. We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?

About the role:

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

What is Takes to be Successful

• Lead a team of 10-20 sales agents

• Understand, in detail, all of GoHealth’s policies and procedures

• Meet and exceed AEP’s expectations for working hours

• Must understand and possess Emotional Intelligence to be successful in the role.

• Lead a team of multiple agents through different techniques of mentoring; but also lead by example and sell policies over the phone yourself.

• Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more

• Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center

• Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing

• Use reporting tools, product knowledge, and sales strategies to coach performance and manage accountability for direct reports

• Partner with support teams to improve call center operations

• Partner with the Agent Performance team to gain a better view of agents’ results and identify training needs and performance plans

• Exemplify the top agent performance when selling individual insurance policies to consumers

• Participate in sales calls as part of monthly development and as needed based on business need during high volume periods such as AEP.

• Foster Team cohesiveness and engagement in all applicable environments (Sales Center or Remote/Virtual), encouraging feedback and openness

• Provide clear socialization and communication of the company’s values and culture.

• Understand early indicators to employee dissatisfaction and drive agent retention.

Desired Attributes:

• 2+ years of managerial experience

• Bachelor’s Degree or equivalent experience required

• Excellent problem solving and communication skills

• Outstanding customer focus, sales skills and telephone etiquette

• Able to work well within a team, while developing and motivating staff

• Confident, with a keen eye for business

• Ability to set, satisfy, and exceed targets

• Able and available to work nights, weekends, and extended hours if needed

• Licensed candidates preferred but not required

Benefits and Perks

• Work Remotely

• Performance-based incentives

• Paid time off

• 401(k) program with company match

• Medical, dental, vision, and life insurance benefits

• Flexible spending accounts

• Professional growth opportunities

• Generous employee referral bonuses

• Birthday celebration recognition

• GoHealth is an Equal Opportunity Employee

$50,000 — $120,000/year